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Telephone/Voice Communications :: Telephone/voice communications - Service description

This service provides public switched telephone network(PSTN) conectivity to campus users.

Description:

This service provides voice communication for the campus.  This includes:

  • Traditional telephones provided through Microsoft Teams
  • Fax lines
  • Emergency phones for elevators
  • Cellular phone services

Getting Help:

To request a phone line or for support for all services including cellular create a ticket with the technology helpdesk. 

To request new cellular service please complete the "Wireless Handheld Voice and Data Services and Equipment Authorization Form" when completed Infrastructure Services will reach out to complete the purchase of the phone service.

Cost:

Expenses related to the phone service will be charged back to the department.

Availability:

The telephone systems are available 24/7/365.

Policy:

State of Wisconsin cellular phone policy

Service Level Expectation:

The phone systems hosted by telecommunications and networking will strive for the highest uptime possible.


Topics Map > Service Catalog > Telecommunications services > Telephone/Voice Communications
Results : 1-16 of 16
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No.Document TitleIDUpdatedHits
1 Requesting a Cell Phone and Renewing Cell Annual Approval
638222016-12-123604
2 Requesting New Data Connection
492302019-03-213828
3 Types of Phone Lines Available
492642019-09-164317
4 Softphone [Glossary item]
607052020-02-123381
5 POTS [Glossary item]
607092020-02-123375
6 Plantronics Savi 440-m: Setup and Troubleshooting
627562020-10-1518139
7 Microsoft Teams (Calling): Change or Setup Voicemail Settings
610212021-05-174486
8 VoIP- Emergency 911 Service
607222022-05-233657
9 VoIP - Muting Calls
609722022-05-233875
10 Microsoft Teams: Signing Into Desk Phone (C448HD)
1067832022-09-073312
11 VoIP - Changing Presence Status at Phone
610092022-09-073994
12 Telecom Services and Pricing
487652022-10-044099
13 Microsoft Teams: Voicemail
1071612022-10-051346
14 Request a New Phone Line Activation
492352022-10-073702
15 Desk Phone (C448HD): Transferring a Call
1068352023-03-221432
16 Password Change: Outlook, OneDrive, wireless are not working after a Password Change
708472023-03-232630


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