Microsoft Teams: Signing Into Desk Phone (420HD or 440HD)

How to sign into your desk phone using the web sign-in option after migrating to Microsoft Teams.

  • On your desk phone, select the soft-key under Sign In
 Showing offline phone message
  • If the Sign-In option does not appear, please try to do a factory reset by doing the following:
    1. Long-press the OK and MENU keys simultaneously and while pressed, unplug the power cable (if your phone doesn't have a power cable, unplug the network cable and the phone should power down) 
    2. Plug the power cable back into the phone and continue to press the OK + MENU keys for 10 seconds as the boot process starts after connecting the power supply. 
    3. Release the OK + MENU key and the phone settings are restored to their defaults.
    4. You can also reference the following video:
    5. If you need assistance with any of this, please create a help desk ticket and include the MAC address (found on the back of the phone)
    6. Continue with Sign In process.

 Showing offline phone message

  • Use the directional buttons to scroll down to Web Sign In.

Showing directional button and soft-key locations

  • Click the soft-key under Select.

  • On your computer, go to the URL shown on the phone screen (

    Showing URL on the phone

  • Scroll down to view the Pairing Code.

    Showing pairing code on phone

  • On your computer, enter the Pairing Code and click Next.

    Showing web page asking for pairing code

  • Sign in using your Stout email and password at the prompt.

  • You will then see this success message.

    Showing sucessful sign-in message

  • Your phone will then sign in and function as normal. This process may take a minute.


Keywords:voip voice phone call calling offline sign-in sign in signin login log on teams skype microsoft   Doc ID:104687
Owner:Adam H.Group:UW Stout
Created:2020-08-05 14:20 CSTUpdated:2020-09-08 10:11 CST
Sites:UW Stout
Feedback:  4   3