Kaltura: Enable 3rd-Party Cookies

This document demonstrates how to allow 3rd-party cookies in a variety of browsers. You need to enable these cookies in order to access Kaltura videos.

You may see the following error while trying to access Kaltura via your Canvas course site: 

"Your browser is blocking third-party cookies which are required to view and manage videos in Kaltura..."

Example of possible Kaltura error

You need to enable third-party cookies to use Kaltura. This is because Kaltura needs to communicate with Canvas to verify who you are and where you want to store your videos. There are instructions below to enable third-party cookies for Kaltura.

Web Browsers

 Safari on Mac (macOS, OS X)

  1. Open Preferences from the Safari menu.

    Safari Preferences location
  2. With Preferences open, click the Privacytab. Follow either of the two steps below, depending on your version of Safari.
    1. Under Cookies and website data click Always Allow. At the bottom of the Privacy tab, make sure that Safari’s Do Not Track feature is unchecked.


    2. Make sure that Prevent cross-site tracking and Block all cookies are both unchecked.

      Privacy: Uncheck "Prevent cross-site tracking" and "Block all cookies"

 Safari on iPhone (iOS)

  1. Return to the home screen by pressing the round button underneath the screen. Then, find the Settings icon and tap on it.

    iOS Settings location
  2. Scroll down and tap on the Safari item.

    iOS Safari location
  3. Make sure that both Prevent cross-site tracking and Block all cookies are unchecked.

    iOS uncheck tracking and cookies boxes
  4. Please note! You will need to restart Safari before the settings take full effect.

 Google Chrome/ Mozilla Firefox/Chromium-Based Edge

  1. Select the lock icon to the left of the URL bar.

    example of lock icon and cookie placement

  2. Select Cookies.

  3. Click the Blocked tab.

  4. You should see one or more cookies that were blocked. Select each cookie then click Allow.

    example of cookie unblock menu

  5. Once all cookies have been allowed, select Done.

  6. You will receive the notice that the page needs to refresh. Select Refresh.

    example of refresh notice

  7. The webpage will now load properly.

Keywords:kaltura videos canvas cookies 3rd party third party enable third-party   Doc ID:105325
Owner:Larissa H.Group:UW Stout
Created:2020-08-26 13:48 CDTUpdated:2022-02-01 09:18 CDT
Sites:UW Stout
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