2 Step (Duo): Reactivate after getting a new phone.

How to enroll your new phone in Duo 2-step authentication.

New Phone with a New Number:

If you have gotten a new phone with a new phone number, follow the directions in this KB article: 2-Step: Re-Enrolling Phone Without Duo Device 

New Phone with the Same Number:

If you have gotten a new phone but have the same phone number, you will be able to reactivate your Duo Mobile app by:
  1.  Visit the one-time passcode site located at https://smidp.uwstout.edu/otp.aspx.

  2. Sign in with your username and password.

  3. After clicking on the continue button you will be prompted to answer your security questions.

    Example of security questions prompt

  4. Successful answering of your security questions will provide you with a one-time passcode and at what time it will expire.

    Example of the one-time passcode

  5. Make a note of that passcode, you will need it. 
  6. Go to password.uwstout.edu

  7. Enter your username. Click Next.

  8. Enter your current password. Click Next.

  9. Select Configure 2-Step Authentication.

    Example of the options available after sign in.

  10. At the Duo Prompt, enter the one-time passcode from Step 4 and click Login.

    Example of how to enter the one-time passcode

  11. Next to your Duo device, select Device Options.

    Example of the device options location

  12. Click Reactivate Duo Mobile.

    Example of the reactivate button.

  13. Follow the prompts on the screen then scan the QR code that is generated using the Duo Mobile app.

  14. When successful, the screen will give you a green checkmark and you will be taken back to the My Settings & Devices page.

    Example of the success screen.

See Also:

Keywords:phone new number cell cellular duo 2step 2-step multi-factor multifactor fma authentication   Doc ID:108192
Owner:Larissa H.Group:UW Stout
Created:2021-01-07 13:31 CSTUpdated:2022-10-05 14:42 CST
Sites:UW Stout
Feedback:  3   1