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Kaltura Capture: Crash or Lockup

Due to Windows updates, sometimes Kaltura locks up or fails to respond.

Kaltura Capture, crash or lockup

If Kaltura Capture does not respond you may need to reinstall Kaltura.

Reinstall Kaltura from My Media

  1. Open up Canvas.

  2. Select Account and then My Media in the drop down menu

  3. In your My Media select Add New then Kaltura Capture.

  4. A EULA will appear: Check "I agree to the above terms and conditions"

  5. Click on Download for Windows below 

  6. After downloading, run the downloaded file by clicking on the file name in the lower left hand corner of your browser.  This will re-install Kaltura Capture.

  7. Since this is because a crash or lock up, you may have a repair option to select.  Choose Repair.

Run Kaltura Capture from My Media after you reinstall or repair.

  1. In your My Media select Add New then Kaltura Capture.

  2. A EULA will appear again, then again.  Check "I agree to the above terms and conditions"

It should now be fixed.

KeywordsKaltura, Kaltura Capture, crash, lockup, broken, nothing, doesn't work, no response, nothing happens,   Doc ID108766
OwnerMichael W.GroupUW Stout
Created2021-02-01 10:22:56Updated2024-04-17 13:14:12
SitesUW Stout
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