Topics Map > Service Catalog > Telecommunications services > Network systems > Wireless Connections

No Wi-Fi Connection (Windows)

How to fix the issue of a student of faculty laptop not connecting to any avaliable WIFI network including non campus networks.

Uninstalling the Wi-Fi Driver

NOTE: Faculty members will need to have Admin by Request running before completing this process, otherwise they will not be able to complete the steps detailed below. See: Admin by Request (Windows): Requesting Admin Access

  1. Click Start
  2. Type Device Manager and press Enter
  3. Within the Device Manager, expand the Network Adapters tab

    Network Adapter Dropdown Selection
  4. Within the Network Adapters tab, locate the Wi-fi Network Adapter. In the example below, the MediaTek Wi-Fi 6E MT7922.

    Wi-Fi Network Adapter selection example

  5. Right Click on this device, and select Properties.
  6. At the Dialog Box that appears, select Change settings.
    Change Settings Button


  7. If prompted, input your Stout login Credentials.
  8. At the Dialog Box that appears, select the Driver tab.
    Driver Tab Selection
  9. Select Uninstall Device.
    Uninstall Device button

  10. Select Uninstall.
    Confirm Uninstall Button
  11. Upon clicking this, the driver will be uninstalled.
  12. We will now need to reinstall the Wi-Fi Driver.

Reinstalling the Wi-Fi Driver

  1. Select Action from the options at the top of the Device Manager Window
  2. Select the Scan for Hardware Changes option within this menu

    Scan for Hardware Changes Dropdown

  3. A box will appear that says Scanning for Plug and Play components
  4. The Device Manager window will refresh a few times and you will see the Wi-Fi Device populate once again under the Network Adapters tab
  5. You now should be able to connect to your Wi-Fi Network of choice once again


Keywords:
wifi Wi-Fi intranet 
Doc ID:
132872
Owned by:
David A. in UW Stout
KnowledgeBase
Created:
2023-11-16
Updated:
2025-06-26
Sites:
UW Stout