Cannot Access Your Account to Delete the Old Authenticator?

In order to start the process for setting up Microsoft Authenticator on new device or repairing the Authenticator on your current device, you need to contact the Technology Help Desk. Instructions can be found in the KB article:

Remove Old Account on Mobile App

 You will also need to remove the existing old account from the mobile app itself.

• Launch the app on your mobile device that still shows an existing account.
• Tap the account to view its details.
• Access the Account Options
  • iPhone: Tap the three-dot menu icon (...) in the upper-right corner.
  • Android: Tap the three-dot menu or the gear icon in the upper-right corner.
• In the menu, select Remove Account or a similar option then confirm your choice if prompted.

Setting up Authenticator

• Enroll in Microsoft Authenticator for Multi-Factor Authentication
  • The steps to manually enroll in Microsoft Authenticator can be found on our KnowledgeBase: Microsoft Authenticator: Enrollment Using a Mobile Device
  • The Technology Help Desk can also assist you with this.