Remove Old Authenticator From Account

On a computer or device that your Stout account is still logged into, open a browser and follow the steps below.

• Go to the Stout account security page (https://aka.ms/mysecurityinfo).
• Remove the old Microsoft Authenticator as a two-step verification method by selecting the Delete option next to Microsoft Authenticator – Push multi-factor authentication (MFA)
  
  

Remove Old Account on Mobile App

 Next you will also need to remove the existing old account from the mobile app itself.

• Launch the app on your mobile device that still shows an existing account.
• Tap the account to view its details.
• Access the Account Options
  • iPhone: Tap the three-dot menu icon (...) in the upper-right corner.
  • Android: Tap the three-dot menu or the gear icon in the upper-right corner.
• In the menu, select Remove Account or a similar option then confirm your choice if prompted.

Re-Enrolling in Microsoft Authenticator

• Once the old authenticator accounts have been deleted on your security page and on your mobile app. You may re-enroll by following the steps outlined in this Knowledge Base: https://kb.uwstout.edu/enrollmicrosoftauth

Cannot Access Your Account to Delete the Old Authenticator?

If you experience any trouble accessing your account or resetting your MFA by yourself. Please call our Technology Help Desk at 715-232-5000 or visit us in Sorensen Hall Room 109.

• When calling please have your Student/Employee ID number ready as we will need to verify your account.