Data Continuity Resources

Accessing Course Information

In the event of a system outage, use the following resources to retrieve or back up critical course information:

• Grade book Management: Learn the process for Exporting and Backing Up the Canvas Grade book to maintain offline records of student performance.

  • Best Practice: Instructors can export their grade books at midterms and prior to finals week as a standard preventative measure.

• Enrollment Records: Instructions on how to View and Download Class Rosters in Access Stout for attendance and communication purposes.

• Performance Metrics: For detailed student engagement data, refer to Downloading Reports in Course Analytics.

Textbook Access Off Canvas: 

• VitalSource: Student can access VitalSource Textbooks if Canvas is unavailable if they have previously set up an  account with an email address and password. They can access them in two ways outside of Canvas.
  • Web: Log in at bookshelf.vitalsource.com
  • Mobile and Desktop: Students who have previously signed in on the VitalSource Bookshelf mobile and desktop apps can continue accessing their ebooks there.

We recommend that students set up their VitalSource account now so that they can access their materials in a variety of ways if necessary.

Status Updates and Support

• Campus KnowledgeBase News: Review the Nationwide Canvas Outage Update for real-time information on widespread service interruptions.

• Security Documentation from Instructure: Access the latest Security Incident Updates & FAQs regarding data integrity and platform safety.

• Technical Assistance: For further guidance, consult the Campus Step-by-Step Guides or contact the Technology Help Desk.

Contact Information

UW-Stout Technology Help Desk Phone: (715) 232-5000

Email: techdesk@uwstout.edu

Location: 109 Sorensen Hall, 121 10th Ave., Menomonie, WI 54751