Outlook: Folders Missing (showing in online email)

Troubleshooting steps for missing folders containing email in Outlook

If folders are not showing in the Microsoft Outlook desktop email client, but are visible in Outlook Web App (OWA) , the following two steps may resolve the problem:

1. Reset All Views in All Folders

    1. Close Outlook
    2. On your keyboard, click the Windows key + the R key to open the Run dialog box 

             Windows Key + R
    3. Type Outlook.exe /cleanviews then click OK

      Outlook launch clean views

    4. Outlook will launch; check for missing folders. If the problem is not resolved, please continue.

2. Clear and regenerate the Navigation Pane for the current profiles.

    1. Repeat steps 1 and 2 above
    2. Type Outlook.exe /resetnavpane then click OK

           Outlook reset navpane

If neither of these options work, please open a ticket with the helpdesk. The next step will likely be to remove and re-add the mail profile via "Mail" in Control Panel.

See Also:

Keywords:email e-mails gone not showing messages match   Doc ID:63441
Owner:Christopher S.Group:UW Stout
Created:2016-05-16 14:36 CDTUpdated:2023-03-24 10:54 CDT
Sites:UW Stout
Feedback:  11   11