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Broken/Damaged iPad

How to facilitate the repair of a broken iPad

The Technology Help Desk is not certified to repair iPads, but can consult on the repair process for failing or damaged iPads covered under a valid Apple warranty.

If an iPad under warranty is failing or an iPad purchased with AppleCare+ is damaged (cracked screen, drop, spill, etc.), users can initiate a repair by contacting Apple directly. Currently, AppleCare+ covers damage, but an additional $49 incident fee is charged by Apple. AppleCare+ must be purchased at the time of purchase. 

  1. Contact Apple by visiting 
  2. Request the Customer-arranged Shipping option*
  3. Apple will ship a box to return the broken iPad to an Apple service center
  4. Remove the iPad from iCloud
  5. Ship the broken iPad to Apple using the box provided along with instructions
  6. Apple will assess the iPad and if AppleCare+ applies a repaired or replaced iPad will be shipped in 7-10 days; in the event that the damage to the iPad is not covered, Apple will contact the requester

*Why customer-arranged? The "Express" option will result in a credit card hold being placed on the card required to initiate the service.

Keywords:AppleCare+ warranty extended protection   Doc ID:64762
Owner:David A.Group:UW Stout
Created:2016-07-06 12:15 CSTUpdated:2021-01-13 08:10 CST
Sites:UW Stout
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