It is general practice that the client is the only party with whom the Technology Help Desk may discuss any open tickets. Each client receives an email that is created automatically after creating a ticket. The requesting party may ask that the client provide documentation of that email.

For example, if a student wishes to verify for their instructor that they visited the Technology Help Desk, they are encouraged to forward the email sent when the ticket was opened or closed. 

Instructors and other campus community members compelled to pursue additional client information can contact the Dean of Students Office to establish the need.