Disclaimer: This news item was originally posted on Wednesday, Aug 2, 2017. Its content may no longer be timely or accurate.

Hyperion printing error after Windows update

Posted: 14:05:33, Wednesday, Aug 2, 2017   Expiration: 14:05:33, Wednesday, Aug 16, 2017

A recent Windows update has resulted in errors when printing reports from the Interactive Reporting Web Client. Exporting the report to a PDF that can then be printed is an available workaround. A long-term solution is being sought.

Hyperion Printing Error

Some users printing from Hyperion receive an error: "An unknown error has occurred. Please save your document and restart your application." or "Internet Explorer has stopped working. A problem caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available." The Export process will enable a user to create a PDF file that can then be printed for any portrait oriented documents. Unfortunately this will not work for landscape-oriented documents; landscape-oriented documents can be exported the Excel format (*.xls) for printing.

 Interactive Reporting Web Client error

Export to PDF from Hyperion (perfect for printing student work auths)

  1. Process the desired report
  2. In the preview window, click File -> Export -> Section...

    Export from File menu in Hyperion

  3. Click the "Save as type:" drop-down and select PDF (*.pdf)

    Select PDF file type to Export from Hyperion

  4. Choose a file location and click "Save". The PDF can then be retrieved from that location and opened with Adobe Acrobat to print.

Printing Other Types of Reports

 Save as type Pros Cons
 Microsoft Office 2000 HTML One file, somewhat nicely formatted, can change print settings Paging may be different, missing header
 MHTML One file, somewhat nicely formatted, can change print settings Paging may be different, missing header
 Excel All the data is there Formatting isn’t as nice, may need to change page/font/margin/columns in Excel to print it the way you want; also missing header
 JPEG Keeps formatting as seen in Hyperion Exported as one file per page, you would need to print each page/file separately


-- UW Stout
KnowledgeBase: Sasha King

Created: 09:07:45, Wednesday, Aug 2, 2017 (by Sasha K.)
Updated: 14:14:55, Wednesday, Aug 2, 2017 (by Sasha K.)