Disclaimer: This news item was originally posted on Wednesday, Aug 2, 2017. Its content may no longer be timely or accurate.

Hyperion printing error after Windows update

Posted: 14:05:33, Wednesday, Aug 2, 2017   Expiration: 14:05:33, Wednesday, Aug 16, 2017

A recent Windows update has resulted in errors when printing reports from the Interactive Reporting Web Client. Exporting the report to a PDF that can then be printed is an available workaround. A long-term solution is being sought.

Hyperion Printing Error

Some users printing from Hyperion receive an error: "An unknown error has occurred. Please save your document and restart your application." or "Internet Explorer has stopped working. A problem caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available." The Export process will enable a user to create a PDF file that can then be printed.

 Interactive Reporting Web Client error

Export to PDF from Hyperion

  1. Process the desired report
  2. In the preview window, click File -> Export -> Section...

    Export from File menu in Hyperion

  3. Click the "Save as type:" drop-down and select PDF (*.pdf)

    Select PDF file type to Export from Hyperion

  4. Choose a file location and click "Save". The PDF can then be retrieved from that location and opened with Adobe Acrobat to print.

-- UW Stout
KnowledgeBase: Sasha King

Created: 09:07:45, Wednesday, Aug 2, 2017 (by Sasha K.)
Updated: 14:14:55, Wednesday, Aug 2, 2017 (by Sasha K.)