Adobe license errors on campus-issued computers
Posted: 2017-12-01 12:21:09 Expiration: 2017-02-10 12:21:09
Disclaimer: This news item was originally posted on 2017-12-01 12:21:09. Its content may no longer be timely or accurate.
Users of Adobe Creative Cloud 2015 may experience a Sign In/Serial error and/or be prompted for a Serial Number. Please read on for instructions to resolve this issue.
Students:
Students can update their license but must be ON CAMPUS or connected via VPN . If errors are encountered, please open a self-service ticket.
- Windows: Students with HPs can update their license using this utility.
- Apples: Students with Apples can update their license using this utility; download the file then CTRL-click (or right-click) and select "Open."
Faculty and Staff:
- Windows: A fix for Windows computers is available via Software Center under the title "Adobe Serial - Update Adobe Serial."
- Apple: Most Apple users, can visit Self Service to run "Adobe Licensing Fix" under "All Applications." Apple users without access to Self Service can visit the helpdesk or open a self-service ticket.
-- UW Stout
KnowledgeBase: Sasha King