Papercut Troubleshooting

Basic troubleshooting steps for Papercut.

General Troubleshooting

Papercut requires students to be on Stout Secure or a wired connection when installing the printers or printing. Make sure you are connected to Stout Secure or a wired connection.

Unable to install Papercut from Company Portal:
- Download the installer directly from our server here: https://mobilityprint.uwstout.edu:9164/client-setup/windows.html
- After downloading, start on Step 5 of our KB here: On Campus Printing Installation (HP)
Computer is rejecting username/password:
- At the password prompt, select Other User then enter your Stout username and password.
- You are not able to use Windows Hello (fingerprint, pin, facial recognition) at this password prompt.

Computer is rejecting password or prints are not showing up at the printer:
- If the printer is using an old password, you will need to do a keychain clear using these directions: Reset Keychain after password change on domain (faculty/staff) Apple
- On next print, enter your Stout username and password at the prompt.

Keywords:	papercut troubleshoot paper cut printing print dorms dorm library msc student center Suggest keywords	Doc ID:	113757
Owner:	Arthur C.	Group:	UW Stout
Created:	2021-09-20 09:21 CDT	Updated:	2023-03-22 16:16 CDT
Sites:	UW Stout
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