2-Step: Re-Enroll in Multi-Factor Authentication(DUO) Using a Mobile Device

This document provides instructions to reactivation your Duo mobile account.

When you log into a Campus application such as Canvas you may be prompted to reactivate your Duo Account. Please Note: If you previously enrolled in 2-Step Authentication using a FOB device, you will need to contact the Technology Help Desk to reactivate.

1. Select Start Setup.

Duo Setup Page


2. Select either Mobile Phone or Tablet depending on device you are using.


Device Type

3. Enter the telephone number of the device you are going to use. (You will skip this step if you are using a tablet)


Type of Device


4. Select the OS that you are using. Choose iPhone, Android or Windows Phone.


Phone OS

5. Click on I have Duo Mobile if you still have the Duo app installed on your device. (If you no longer have the Duo Mobile app, install it from the App Store on your device.)

Install Duo App


6. Open the Duo app on your phone.
7. Tap the Add + button on the app. 

+ Add on mobile device


8. Choose Use QR code.


Add account mobile device

9. Using your phone, scan the QR Code that appears on the Duo setup page on your computer. Do NOT scan the QR Code below. This is only an example QR code.
(If you have problems scanning a QR code, please try deleting and reinstalling the Duo App)


Activate Duo with QR Code


10. A green check mark will show on the QR Code once this is successfully completed.


Duo confirmed

11. Select Continue
12. Dismiss the message showing enrollment successful. 
13. Select an authentication method from the login drop down menu.

NOTE: You can select any of the methods, but it is recommended that you select Automatically send this device a Duo Push


Choose push Duo Push

14. Click Save.

You are now set up with 2-Step Authentication.

See Also:




Keywords:two step two-step duo multi multi-factor authentication 2 2-step 2step enroll2step reactivateduo mfa duoreenroll   Doc ID:118577
Owner:Heidi C.Group:UW Stout
Created:2022-05-17 15:14 CDTUpdated:2022-05-26 10:38 CDT
Sites:UW Stout
CleanURL:https://kb.uwstout.edu/duoreenroll
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