Touch pad (HP): Troubleshooting

Troubleshooting and things to try if a touch pad is not working as it should or your mouse is gone completely.

First, check if the provided work:

  1. Hold down the power button of your computer for around 60 seconds. This is called a static discharge. 
  2. Open your computer's settings.
    1. You can access this by going to the search option on the task bar and type in settings.
    2. Click on the app that comes up.
  3. On the left hand selection menu click Accessibility and navigate to the Mouse pointer and touch.
  4. Go through the Mouse and Touch pad options and make sure your settings are as you need them to be. This could include items like sensitivity, taps and gestures.  

Update touch pad drivers

  1. Open your computer's Device Manager. To access this, go to the search option on the task bar and type in device manager.
  2. Select the Human Interface Devices or Mice and other pointing devices and find the device giving you issues.
  3. Right click on the device and click update driver. In the case of your computer's touch pad, update the HID-compliant touch pad

When right clicking on the device, you are given 5 options. The very top one says Update Driver which is the one you want to click.

Reinstall touch pad drivers

  1. Open your computer's Device Manager. Again, you can access this through the search option on the task bar.
  2. Select the Human Interface Devices or Mice and other pointing devices and find the device giving you issues.
  3. Right click on the device and select Uninstall device.

    When you right click a device, 5 options are able to be selected. The option to uninstall the device is the third one down from the top.


  4. Restart your computer. Windows will automatically try to reinstall your device. 


Keywordsfrozen mousepad mouse rrackpad trackpad track pad touchpad   Doc ID132586
OwnerLila B.GroupUW Stout
KnowledgeBase
Created2023-11-06 14:21:04Updated2023-11-09 15:57:33
SitesUW Stout
Feedback  0   0