Repairing LibCal Authenticator Problem

If users are receiving "an unknown error has occurred" when trying to reach the library room booking page, this can resolve it.

The error presented looks like this with the following error, "An unknown error has occurred.": 


 Screen presenting error 

To resolve follow these steps:

  1. After logging into LibGuides, go into LibCal.


    Image showing curser hovering in Libguides dropdown selecting libcal

  2. Under Admin, go to Spaces and Equipment

    image showing mouse hovering in the Admin Dropdown selecting Spaces and Equipment

  3. Under Spaces and Equipment, click on the Edit Location icon on the same line as your location.


    image showing mouse hovering over Edit Location button within the University Library Line

  4. Under the General tab, scroll down until you see Activate LibAuth (LDAP/Shibboleth/CAS etc.). Choose a different authentication option and then test to see if authentication works.


    image showing The location: University Library Page
    image showing the Activate LibAuth (LDAP/Shibboleth/CAS etc.)

KeywordsLibCal Repair   Doc ID142844
OwnerIsaiah K.GroupUW Stout
KnowledgeBase
Created2024-10-04 14:05:00Updated2024-10-04 14:59:49
SitesUW Stout
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