Topics Map > Service Catalog > Device support > Operating system support
Topics Map > Service Catalog > Device support > Computer Repair
Support for Personally-Owned Computers and Home Networks
Explains the position of the Technology Help Desk concerning the support of personally-owned computers and home networks
Support for personally-owned computers is limited to connectivity for the purposes of utilizing campus online resources.
Active (currently enrolled or employed) students, faculty, and staff who call or visit the help desk with questions about or problems related to non-campus-owned equipment can expect approximately 15 minutes of troubleshooting and consultation by phone or in the walk up helpdesk. Non-Stout equipment will not be serviced by and cannot be left at the Technology Help Desk.
Home internet connectivity is the responsibility of the user. Help with home connectivity is best provided by the internet service provider and help desk staff can provide only basic troubleshooting tips that should be undertaken at the risk of the user.