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Faculty or staff bad, lost, or broken power cord or battery

What to do if a faculty or staff member loses, misplaces, or breaks a laptop power cord or battery


The Technology Help Desk does not stock laptop power cords or batteries except those purchased specifically for use by the student (eStout) laptop program. Loaners are not available.

Power Cords

  • Lost power cords are the responsibility of the department to replace through an eligible vendor and following departmental purchasing protocols. The help desk can assist in identifying the correct part number if provided the C-number and/or serial number.
  • Failing power cords are sometimes covered under the manufacturer's warranty if in good repair; no power cord warranties currently extend past three years from the date of purchase. The help desk can check warranty status if provided the C-number and/or serial number of the associated laptop. Power cords that are not covered under the manufacturer's warranty are the responsibility of the department to replace through an eligible vendor and following departmental purchasing protocols.


Batteries

  • Lost batteries are the responsibility of the department to replace through an eligible vendor and following departmental purchasing protocols. The help desk can assist in identifying the correct part number if provided the C-number and/or serial number.
  • Failing batteries are sometimes covered under the manufacturer's warranty; no battery warranties currently extend past three years from the date of purchase. The help desk can check warranty status if provided the C-number and/or serial number of the associated laptop. Batteries that are not covered under the manufacturer's warranty are the responsibility of the department to replace through an eligible vendor. Please follow departmental purchasing procedures.



Keywords:power cord lost battery supply buy purchase   Doc ID:51946
Owner:Sasha K.Group:UW Stout
Created:2015-06-04 13:29 CDTUpdated:2016-12-05 16:29 CDT
Sites:UW Stout
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