Topics Map > Service Catalog > Device support > Asset Management
Topics Map > Service Catalog > Device support > Computer Repair
Topics Map > Service Catalog > Device support > Device deployment

Faculty or staff bad, lost, or broken power cord or battery

Faculty or staff member lost, misplaced, or broken a laptop power cord or battery

Power Cords

  • Lost power cords are the responsibility of the department to replace either through the helpdesk or an eligible vendor and following departmental purchasing protocols. The helpdesk has replacements available for pickup following the receipt a department requisition (to Learning and Information Technology); please open a ticket to request a replacement. EliteBook replacements are $40 and X-series are $42.

  • Failing power cords are sometimes covered under the manufacturer's warranty if in good repair; no power cord warranties currently extend past three years from the date of purchase. The help desk can check warranty status if provided the C-number and/or serial number of the associated laptop. Power cords that are not covered under the manufacturer's warranty are the responsibility of the department to replace through an eligible vendor and following departmental purchasing protocols.

Wattages for Common Replacement Power Cords (for reference)

45W Smart AC Adapter: EliteBook 820
65W Smart AC Adapter: EliteBook 850 and Elite X360
65W USB-C Power Adapter: EliteX2

The Technology Help Desk does not loan laptop power cords or batteries (except those  specifically for use by the student (eStout) laptop program). 

Batteries

  • Lost batteries are the responsibility of the department to replace through an eligible vendor and following departmental purchasing protocols. The help desk can assist in identifying the correct part number if provided the C-number and/or serial number.

  • Failing batteries are sometimes covered under the manufacturer's warranty; no battery warranties currently extend past three years from the date of purchase. The help desk can check warranty status if provided the C-number and/or serial number of the associated laptop. Batteries that are not covered under the manufacturer's warranty are the responsibility of the department to replace through an eligible vendor. Please follow departmental purchasing procedures.



Keywords:power cord lost battery supply buy purchase adapter replace extra get   Doc ID:51946
Owner:Sasha K.Group:UW Stout
Created:2015-06-04 13:29 CDTUpdated:2018-06-04 09:52 CDT
Sites:UW Stout
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