Topics Map > Service Catalog > Device support > Asset Management

Asset Management: Transferring a computer to another department or user

All computer transfers need to come through the Technology Help Desk. This allows us to wipe the computer to ensure no protected information is on the computer before it is given to a new department or user.

Transferring the computer to another person or department

  1. Log into the Self-Service Helpdesk.

  2. In the left navigation pane, click Surplus Hardware Asset.

  3. Change the drop-down menu to Transferred.

  4. Enter the C-number of the computer and select Get Asset.

  5. In the text box provided, provide a description of where the computer is located and who the computer is being transferred to (department and name).

    Example completed form with C-number selected and an informative description of where the computer is and where it is going.

  6. Click Submit.
A ticket will now be created under your username. A member of our PC Repair team will contact you to set up a pickup time.
The computer will be brought back to the Technology Help Desk for a reimage before being handed off to the new user. PC Repair will change both the inventory and assigned user for the computer.

Acknowledging receipt of a computer from another department

Computers transferred from another department will need to be Verified on receipt.
  1. Log into the Self-Service Helpdesk.

  2. In the left navigation pane, click Inventory Audit.

  3. In the department drop-down, select the name of the department that the new computer was moved to.

  4. Click the check box in the verify column next to the newly transferred computer.

  5. Click the Verify button at the top of the page, just below the department name.
The computer has now been verified. No further action is needed.

Inventory admins can look up the admins of other departments by accessing this Department Inventory Admins report.

See Also:

Keywords:c-number change give exchange move assign   Doc ID:55001
Owner:Larissa H.Group:UW Stout
Created:2015-08-12 13:15 CSTUpdated:2020-01-22 17:28 CST
Sites:UW Stout
Feedback:  0   0