Topics Map > Service Catalog > Telecommunications services > Telephone/Voice Communications

VoIP - Busy signal on phone after password change

If after changing your campus password your VoIP phone doesn't work, you must log back into Skype for Business. Skype for Business will prompt you for a password.

Note: The Skype for Business login window does NOT "pop up" in the front of other windows; please minimize all other application windows or reboot your computer to log back into Skype for Business.

Skype for Business Login

If the pop-up isn't hiding behind a window and the phone is displaying an "Invalid address, user name or password" error, please hit the "Cancel" softkey on your phone to prompt the window to pop up. You may need to hit cancel a second time on the phone.

See Also:

Keywords:phone voice beep beeping btoe skype invalid address user name or Invalid address username or password on   Doc ID:62412
Owner:Sasha K.Group:UW Stout
Created:2016-03-31 12:53 CDTUpdated:2017-07-19 14:11 CDT
Sites:UW Stout
Feedback:  1   0