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eStout Student Laptop Program: My laptop has a dent or scratch—can I get it replaced or fixed?
Computers will not be exchanged for cosmetic reasons
The terms of the laptop warranties do not include repairs for cosmetic issues. The eStout program does everything possible to provide computers in excellent functioning condition, but because they cannot be repaired under warranty we cannot repair small scratches and dings. Some minor cosmetic issues can be expected and do not affect the functionality of a laptop. Computers will not be exchanged for cosmetic reasons.
Damages beyond normal, cosmetic wear and tear may be billed per the terms of the eStout Student Laptop Computer Agreement.