Outlook: Folders Missing (showing in online email)

Troubleshooting steps for missing folders containing email in Outlook

If folders are not showing in the Microsoft Outlook desktop email client, but are visible in Outlook Web App (OWA) , the following two steps may resolve the problem:

1. Reset All Views in All Folders

    1. Close Outlook
    2. On your keyboard, click the Windows key + the R key to open the Run dialog box 

             Windows Key + R
    3. Type Outlook.exe /cleanviews then click OK

      Outlook launch clean views

    4. Outlook will launch; check for missing folders. If the problem is not resolved, please continue.

2. Clear and regenerate the Navigation Pane for the current profiles.

    1. Repeat steps 1 and 2 above
    2. Type Outlook.exe /resetnavpane then click OK

           Outlook reset navpane

If neither of these options work, please open a ticket with the helpdesk. The next step will likely be to remove and re-add the mail profile via "Mail" in Control Panel.

Keywordsemail e-mails gone not showing messages match   Doc ID63441
OwnerTenchi X.GroupUW Stout
Created2016-05-16 14:36:39Updated2024-04-01 10:32:34
SitesUW Stout
Feedback  11   11