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Outlook - Configuring Outlook to use another Email Profile (shared inbox) for Mail Merge

How to configure Outlook desktop application with a shared inbox(email account) to use for mail merges.

Close Outlook before starting configuration:

  1. Windows 7 -Go to the Start button > Control Panel > Mail 

Windows 8 and 10 - On the start screen or in the Search box type in Control Panel > click on the desktop app  in search results > in the search control panel upper right search for mail > click on app

Mail in Control Panel

      2.   Click On Mail

      3.  Click on Show Profiles...

           mail setup

      4.  Click Add...

      5.  Enter in profile name (Can be whatever you want but most use the shared inbox name)

           Email Profile

      6.  Change  "Your Name: and the "E-mail Address" to the shared inbox account you want to use for mail merge

      7.  Skip filling in password and click Next

           Note: Passwords are not given with shared inbox email accounts, permission are granted by the owner or administrator of the inbox.  In the next step you  will log in with your own email credentials

           Add account

      8.  A windows security window should pop-up.  Fill in your email address and password 

           Notes: If you do not have permission to shared inbox have the shared inbox owner or administrator grant you access

                     Refer to the Outlook (Web App): Manage A Shared Email Group

           Windows Security

      9.  Once profile is connected and verified go back to mail screen and change the radio button to "Prompt for a profile to be used" and click ok.

            Note:  Once this is done you should be prompted to every time you open outlook to choose a email profile

           General mail

     10.  If setup correctly you should now be prompted to choose profile that you would like to login with

            Choose Profile

See Also:

Keywords:mail merge, mass mailing, shared inbox   Doc ID:64096
Owner:Don L.Group:UW Stout
Created:2016-06-14 12:14 CDTUpdated:2018-03-05 10:16 CDT
Sites:UW Stout
Feedback:  2   9