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ImageStout - Re-install ImageNow Printer
We will explain how to re-install the ImageNow Printer when you see the following symptoms: Microsoft Word, Excel, Adobe Reader or Pro are hanging and not responding with trying to print to ImageNow.
Hold down the Ctrl key and left click on this file: reinstall_inowPrinter.exe
The following message will appear at the bottom of your screen:
Left click on down arrow next to "Save".
Choose the desktop for the file location.
Go to your desktop and right click on the "reinstall_inowPrinter.exe" file and chose "Run as administrator"
Click yes to the "User Control" message.
You may see this message next, if so, click on "More Info"
Then Choose "run anyway"
The process is very fast and you should see a small box on the upper left hand side of your screen - this is re-installing the ImageNow printer, if you don't see the little box flash a couple of times, then you may want to run the process one more time before restarting your computer.
Then you will see the following dialog box, close all applications and restart your computer and check ImageNow printing functionality.
Second attempt - sometimes removing the ImageNow Printer and re-installing works, here are the instructions for this.
Let's remove the ImageNow printer and then follow the above steps to re-intall the ImageNow printer.
To remove the ImageNow Printer, go to the Control Panel and choose Devices and Printers:
Choose the ImageNow printer, right click on the printer and choose remove device:
Restart your computer and then go to your desktop and right click on the reinstall_inowPrinter.exe file and chose "Run as administrator"
If this process doesn't work, then the ImageNow Client needs to be uninstalled and reinstalled.
Remember to back up the inscan.xml file which contains your "printing into ImageNow options". ImageStout - Capture Profile (saving printing options)