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ImageStout - Re-install ImageNow Printer

We will explain how to re-install the ImageNow Printer when you see the following symptoms: Microsoft Word, Excel, Adobe Reader or Pro are hanging and not responding with trying to print to ImageNow.

We will start with re-installing the ImageNow priter, this has about an 85% success rate.

Hold down the Ctrl key and left click on this file:   reinstall_inowPrinter.exe

The following message will appear at the bottom of your screen:

Left click on down arrow next to "Save".

Choose  the desktop for the file location.

Right click on the reinstall_inowPrinter file and chose "Run as administrator"

Click yes to the "User Control" message.

The process is very fast and you should see a small box on the upper left hand side of your screen - this is re-installing the ImageNow printer, if you don't see the little box (and it is quick) then you may want to run the process one more time before restarting your computer. 

Then you will see the following dialog box, close any applications and restart your computer and check ImageNow printing functionality.

If this process doesn't work, then the ImageNow Client needs to be uninstalled and reinstalled.

To uninstall the ImageNow Client go to Programs and Features

Highlight Perceptive Content Desktop Client and choose Uninstall, once the client has uninstalled, then restart your computer before re-installing.

Restart your computer

To re-install the ImageNow Client please go here:  ImageNow - Install ImageNow Client 7

Keywords:WebNow Web Now ImageNow Image Now Perceptive Content Image Stout ImageStout Can't print printer hangs ImageNow printer isn't responding word isn't responding Adobe isn't responding excel isn't responding printer printing Adobe is spinning not responding Microsoft Word not responding   Doc ID:65931
Owner:Sue K.Group:UW Stout
Created:2016-08-09 15:12 CSTUpdated:2016-10-03 07:19 CST
Sites:UW Stout
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