Blackboard Collaborate Ultra - Checking Participant Network Connections

This article explains how to check the network connections of participants in a Blackboard Collaborate Ultra session.

Blackboard Collaborate Ultra - Checking Participant Network Connections
Note: Google Chrome is the recommended browser for use with Blackboard Collaborate Ultra. If you do not have Chrome installed on your computer, you can get if from Software Center.

When you are in a Blackboard Collaborate Ultra session as a moderator, you may want to check the network connections of participants. If participants are having trouble with audio or video, it may sometimes be attributed to a poor connection.



To access the Chat tool, you must open the Collaborate Panel. To open the Collaborate Panel go to the lower right-hand corner of your screen and click on the purple button with the double arrowhead in it.

button to open collaborate panel






When the Collaborate panel opens, click on the Participant List button.

collaborate panel with button for participants list highlighted






Your Participants List should open, showing you and all other session participants.

particpants list window




When you mouse over the name of a participant, the connection status icon will appear. 

connection status icon showing and highlighted with box and arrow



When you mouse over the icon, an popup alert will tell you the status of the participant’s connection. If the connection is great, the full icon will appear.

alert saying that the partcipant's connection is great



If the connection is poor, the icon will appear with fewer lines and the alert will tell you that their connection is poor.

alert saying that the participant's connection is poor



If you would like training or assistance with Blackboard Collaborate Ultra, please contact the Instructional Technology Consultant for your college.



Keywords:blackboard collaborate ultra, collaborate ultra, collaborate ultra connection, ultra connection, collaborate connection, network connection, blackboard collaborate ultra tutorial, collaborate ultra tutorial, collaborate tutorial, ultra tutorial   Doc ID:67400
Owner:Rich B.Group:UW Stout
Created:2016-09-30 13:47 CDTUpdated:2017-05-16 11:15 CDT
Sites:UW Stout
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