Blackboard Collaborate Ultra - Checking Participant Network Connections

This article explains how to check the network connections of participants in a Blackboard Collaborate Ultra session.

Blackboard Collaborate Ultra - Checking Participant Network Connections
Note: Google Chrome is the recommended browser for use with Blackboard Collaborate Ultra. If you do not have Chrome installed on your computer, you can get if from Software Center.

When you are in a Blackboard Collaborate Ultra session as a moderator, you may want to check the network connections of participants. If participants are having trouble with audio or video, it may sometimes be attributed to a poor connection.

Blackboard Collaborate Ultra- Checking Participant Network Connections
To access the Chat tool, you must open the Collaborate Panel. To open the Collaborate Panel go to the lower right-hand corner of your screen and click on the purple button with the double arrowhead in it.

button to open collaborate panel
When the Collaborate panel opens, click on the Participant List button.
collaborate panel with button for participants list highlighted

Your Participants List should open, showing you and all other session participants
particpants list window

When you mouse over the name of a participant, icons will appear. When you see the icons appear, mouse over the the icon to the left of the circle with the three dots in it.

When you mouse over the icon, an popup alert will tell you the status of the participant’s connection. If the connection is great, the full icon will appear.
alert saying that the partcipant's connection is great

If the connection is poor, the icon will appear smaller and the alert will tell you that their connection is poor.
alert saying that the participant's connection is poor

If you would like training or assistance with Collaborate Ultra, please contact Rich Berg at Learning Technology Services (LTS). Rich Berg • • 715-232-1223

Keywords:blackboard collaborate ultra, collaborate ultra, collaborate ultra connection, ultra connection, collaborate connection, network connection, blackboard collaborate ultra tutorial, collaborate ultra tutorial, collaborate tutorial, ultra tutorial   Doc ID:67400
Owner:Rich B.Group:UW Stout
Created:2016-09-30 12:47 CSTUpdated:2016-11-07 13:49 CST
Sites:UW Stout
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