Topics Map > Service Catalog > Telecommunications services > Telephone/Voice Communications
VoIP - Connect network cables
How to correctly connect network cables and computer to VoIP phone
An active network station is need for a VoIP. The VoIP phones have the capabilities connect a computer to network in the office. Offices are setup with one active network station so there is no need for additional network stations when using VoIP.
Connecting phone to network
- On the bottom of the phone there are three place to plug a cable
- Put the network cable from the wall into the cable with the network icon
- Phone should go through a connection process that connects it to the network and you should now be able to here a dial tone - See troubleshooting section VOIP phone does not connect
Connect Computer network to phone from phone
- On the bottom of the phone plug in a network cable to the middle port (There is a computer icon)
- Plug the other end of the cable into computer or docking station
- A computer icon should replace wireless icon in task tray - See troubleshooting section VOIP phone does not computer does not connect to network
Troubleshooting
- Phone not connecting to network or giving error message on display that it can't connect
Answer: Plug the network cable into another station and if that does not work contact help desk. - I have dial tone on phone but computer does not connect to network
Answer: Make sure network cable is connected tightly or open a browser and go to https://net.uwstout.edu/welcome.asp and register your computer on the network if you haven't
Try another cable if the above does not work
If that does not work call or put in a self-service ticket at the help desk - No network or dial tone on phone
Answer: Make sure cables are tight and pull power on phone for 5 seconds and plug back in
Try new cables if the above does not work
If that does not work call or put in a self-service ticket at the help desk
Note: Phone cannot just be plugged into any station. They must be configured for phones. If you are unsure or want to move VoIP phone contact help desk.