VoIP - Connect network cables

An active network station is need for a VoIP.  The VoIP phones have the capabilities connect a computer to network in the office. Offices are setup with one active network station so there is no need for additional network stations when using VoIP.

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Connecting phone to network

1. On the bottom of the phone there are three place to plug a cable
2. Put the network cable from the wall into the cable with the network icon
3. Phone should go through a connection process that connects it to the network and you should now be able to here a dial tone  - See troubleshooting section VOIP phone does not connect

Connect Computer network to phone from phone

1. On the bottom of the phone plug in a network cable to the middle port (There is a computer icon)
2. Plug the other end of the cable into computer or docking station
3. A computer icon should replace wireless icon in task tray  - See troubleshooting section VOIP phone does not computer does not connect to network

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Troubleshooting

1. Phone not connecting to network or giving error message on display that it can't connect
    Answer: Plug the network cable into another station and if that does not work contact help desk. 
2. I have dial tone on phone but computer does not connect to network
   Answer:  Make sure network cable is connected tightly or open a browser and go to https://net.uwstout.edu/welcome.asp and register your computer on the network if you haven't
   Try another cable if the above does not work
   If that does not work call or put in a self-service ticket at the help desk
3. No network or dial tone on phone
   Answer:  Make sure cables are tight and pull power on phone for 5 seconds and plug back in
   Try new cables if the above does not work
   If that does not work call or put in a self-service ticket at the help desk

Note:  Phone cannot just be plugged into any station.  They must be configured for phones. If you are unsure or want to move VoIP phone contact help desk.

See Also:

• VoIP - Table of Contents