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VoIP - How to Verify VoIP phone is paired (PC only)

How to make sure VoIP phone and computer are connected correctly

In order use advanced features of VoIP phone the phone needs to be connected to your computer.  This is done with Better Together over Ethernet (BToE) client in conjunction with Skype for Business client.

To ensure that VoIP phone is connected to computer check the following:

Phone Display:

On the phone display an infinity symbol displayed.

    Infinity symbol


  1. Go to the computer task tray in the bottom right of screen by system clock
  2. Look for the BToE client system icon
    Connected BToE
  3. Hint: If you do not see BToE icon click on up arrow to view all system icons. Find the BToE client
  4. If the icon looks like example above you are connected correctly.
  5. If the icon is grayed out or has a red x you are not connected.  Please refer to How to Pair VoIP Phone & Computer knowledgebase article.

    No Icon - Please install Better Together over Ethernet (BToE) client from the application catalog

    Grayed  Grayed out icon means phone is not paired

          BTOE FAIL    When a red x is displayed on icon verify network cables are properly connected and please refer to How to Pair VoIP Phone & Computer knowledgebase article

See Also:

Keywords:Verify pairing, pair, VoIP, BToE, Better together   Doc ID:70904
Owner:Rick G.Group:UW Stout
Created:2017-02-22 11:39 CDTUpdated:2017-02-22 11:39 CDT
Sites:UW Stout
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