Technology Help Desk Third-Party Requests

It is general practice that the client is the only party with whom the Technology Help Desk may discuss any open tickets. Each client receives an email that is created automatically after creating a ticket. The requesting party may ask that the client provide documentation of that email.

For example, if a student wishes to verify for their instructor that they visited the Technology Help Desk, they are encouraged to forward the email sent when the ticket was opened or closed. 

Instructors and other campus community members compelled to pursue additional client information can contact the Dean of Students Office to establish the need.



Keywordsinstructor ask visit visits calls ticket access general practice proof prove 3rd third party   Doc ID75282
OwnerDavid A.GroupUW Stout
KnowledgeBase
Created2017-08-04 07:43:39Updated2024-01-29 11:06:14
SitesUW Stout
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