Requests for helpdesk information from third parties
Helpdesk general practice
It is the general practice of the helpdesk not to provide ticket information to anyone other than the client. An automatically-generated email is sent to every client upon ticket creation. That email can be provided by the client to the requesting party if they so choose. For example, if a student wishes to establish for their instructor that they visited the helpdesk, they are encouraged to forward the email sent when the ticket was opened or closed. Conversely, an instructor may request the ticket opened email from the student. Although it is our intention to create a ticket for every interaction, it is of course possible to visit the desk without having a ticket created.
Instructors or other members of the campus community who are compelled to pursue additional information can contact the Dean of Students Office to establish the need.