International Travel: Faculty and Staff Technology Considerations
Faculty and staff traveling to some countries, and who need a laptop, should be prepared to reimage their laptops or take a loaner.
- Request a loaner computer (either a PC laptop or a Mac laptop) from LIT.
- Administrative access is not recommended while traveling. Software installations can be done either through Self Service on Macs or Software Center on Windows. LIT can also provide remote installation of applications if needed.
- Be aware of power differences. You will most likely need to purchase an appropriate converter for the country you are visiting.
Duo Multi-Factor Authentication
- Do not forget your second factor device, whether a smart phone or token. Many times, travelers will leave personal cell phones at home or purchase a new SIM card once abroad. If you are planning this, remember to pick up a token from the Technology Help Desk prior to departure.
- Double check your Duo settings. This will ensure that you have the proper information on file in case you need to request a code while away.
- Know your environment. Applications like Skype, Teams, or other "live" online activities may be affected by the local Internet connection or the distance required to traverse the globe. Prepare accordingly if live communication, teaching, or remote presenting will be part of your experience.
- Physical security of your device should always be considered as it takes only a second for your device to be taken. Travelers are targeted at airports, hotels and restaurants.
- Consider all Internet communications as insecure connections. WiFi connections that seem legitimate can easily be spying devices, often placed where travelers pass through. Laws vary per country and many countries have laws that permit state sponsored eavesdropping of traffic.
- Do not use public WiFi access at hotels or cafes whenever possible. Instead use a mobile cellular hotspot or seek out WiFi at trusted university educational facilities whenever possible.
- Virtual Private Network (VPN) is provided as a connection medium back to campus while traveling with your university owned device. This allows for a secure encrypted connection back to campus. VPN may not installed by default on university devices and you may need to install it before you depart.
- The possession of, or use of, VPN software and services may be illegal in some countries. It may also be a violation of US law to take VPN software into some countries, violating export laws related to encryption technologies. Be aware that VPN can also be blocked or access can vary from country to country depending on local laws.
- Any technology devices you may have with you are subject to local search and seizure laws of countries you travel including return into the United States. (There are opinions that your "rights" as a US citizen do not begin until after you are past customs or border patrol check points. Always comply with immigration agent orders.)
- If your password is set to expire while off campus, set a new password to avoid any complications while abroad.
- Refer to LIT hours to know when we are available. Remember to account for the time change.
- Getting help off hours can be difficult. If you do not need immediate assistance, an email to firstname.lastname@example.org will get you help when the office opens. If technology-related emergency help is required, call (715) 232-5000 and leave a message. If you leave a message notifying us that a critical service is not working, we start working on that immediately. If the call is related to a non-critical service or individual account, we start working on that when the office opens.
Your Personally-Issued Work Machine
- While LIT encourages a travel loaner, if you will be bringing your personally-issued university laptop, consider the following:
- Verify that VPN has been configured. If not, contact the Technology Helpdesk. Note security recommendations above.
- Search for information located on the computer and remove any sensitive data and uninstall unnecessary applications.
- Remember to bring your power supply.
- Schedule a time to visit LIT for a quick travel consultation and review of your equipment.
- The U.S. Department of State's Country-Specific Information website
- The FBI's Travel Tips brochure
- US CERT's Traveling with Personal Internet-Enabled Devices website: Tips from the US Computer Emergency Readiness Team for protecting your mobile devices when traveling.
- The EDUCAUSE Security Tips for Traveling Abroad website: A collection of institutional, governmental and other resources that provide guidelines for secure, international travel.