Adobe license errors on campus-issued computers

Some users of Adobe Creative Cloud 2015 may experience a Sign In/Serial error and/or be prompted for a Serial Number on their Stout-issued computer.


Students can update their license but must be ON CAMPUS or connected via VPN .  If errors are encountered, please open a self-service ticket.

  • Windows: Students with HPs can update their license using this utility.
  • Apples: Students with Apples can update their license using this utility; download the file then CTRL-click (or right-click) and select "Open."

Faculty and Staff
  • Windows: A fix for Windows computers is available via Software Center under the title "Adobe Serial - Update Adobe Serial." 
  • Apple: Most Apple users, can visit Self Service to run "Adobe Licensing Fix" under "All Applications." Apple users without access to Self Service can visit the helpdesk or open a self-service ticket.

Keywords:sign in ID password serial number serialnumber trouble signing in acrobat photoshop illustrator pro DC   Doc ID:78485
Owner:Sasha K.Group:UW Stout
Created:2017-12-01 13:49 CSTUpdated:2019-02-13 14:52 CST
Sites:UW Stout
Feedback:  6   11