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VoIP (Skype for Business): Consultative Transfer on Desktop Client
How to make a consultative transfer on Skype for Business
1. While in a call, click the icon labeled Consult to bring up the search bar.
2. In the Consult Before Transferring window, choose from the existing contacts or search for a different contact using the search bar. Click on Consult.
3. Click the Call icon at the bottom of the conversation window to initiate a voice consult or consult the contact using the IM window.
4. The original active call will now appear at the top of your conversation window with the caller on hold. After contacting the person you want to transfer to, click the blue phone icon to transfer the call, or go back to the original call by clicking Back to call.