Topics Map > Service Catalog > Business Systems, Campus Applications and Databases Services > Reporting

Hyperion -- Blank screen when trying to log in

A user sees a blank screen while trying to log in to Hyperion. Press F5 (possibly multiple times) to refresh the screen.

Blank Page link

A blank screen is displayed when a user clicks the login link to Hyperion typically with the URL pointing to

To fix:
  • Press F5 to refresh the screen. (You may have to press F5 twice)
  • You should be prompted to select your campus. Choose UW-Stout and click the Go button. Again, you may see a blank screen, this time with a url of
smidp blank page
  • Press F5 to refresh this screen (again, you may have to press F5 twice).
  • Enter your username and password and click on the Sign In button.
You should be allowed into Hyperion.

This issue has come up in the past week for Windows 8.1 users of Hyperion.

Keywords:Hyperion blank screen when logging in   Doc ID:85103
Owner:Jen C.Group:UW Stout
Created:2018-08-22 08:26 CSTUpdated:2018-08-22 09:04 CST
Sites:UW Stout
Feedback:  0   0