Classroom Audio

Classroom audio issues have been reported from instructors using newer HP laptop computers. It has been determined that the Intel Smart Sound Technology OED is causing the issues.

Steps to disable the Intel Smart Sound Technology OED 

  1. Start Admin by Request
  2. Click the Search Window.

    Search windows

  3. Search for Device Manager.

    Device Manager


  4.  Find System Devices and click the > to expand the System Devices.

    System Devices


  5. Find the Intel(R) Smart Sound Technology (Intel(R) SST) OED.

    Intel Smart Sound device


  6. Right click on the Intel(R) Smart Sound Technology (Intel(R) SST) OED and select Disable device

Disable device 

You should now have sound in the classroom. If you still do not have sound in the classroom please open a Technology Help Desk ticket.


Keywords:
Classroom audio Intel Smart Sound Technology OED 
Doc ID:
85722
Owned by:
Marty W. in UW Stout
KnowledgeBase
Created:
2018-09-19
Updated:
2025-05-21
Sites:
UW Stout