Classroom Audio

Classroom audio issues have been reported from instructors using newer HP laptop computers. It has been determined that the Intel Smart Sound Technology OED is causing the issues.

Steps to disable the Intel Smart Sound Technology OED 

Click the Search Windows

Search windows


Search for Device Manager

Device Manager

 Find the System Devices click the > to expand the System Devices

System Devices

 

Find the Intel(R) Smart Sound Technology (Intel(R) SST) OED 

Intel Smart Sound device

Right click on the Intel(R) Smart Sound Technology (Intel(R) SST) OED and select Disable device

Disable device 

You should now have sound in the classroom

If you still do not have sound in the classroom please open a Technology Helpdesk ticket




Keywords:Classroom audio Intel Smart Sound Technology OED   Doc ID:85722
Owner:Mike K.Group:UW Stout
Created:2018-09-19 10:56 CDTUpdated:2018-09-19 10:57 CDT
Sites:UW Stout
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