2-Step: Tips and Reminders
Here are some tips and reminders when using 2-Step Authentication:
DUO FOB Users
- Before you choose one of the authentication methods options, check the Remember me for 12 hours box.
- Always have your FOB with you when you are ready to log in.
- Do not press the green button on your FOB until after you have clicked on the Enter a Passcode button on the authentication window.
- Enter the six digit code that appears on your FOB immediately. You will have 90 seconds after you click on the Enter a Passcode to enter the six digit code.
- Your token can get "out of sync" if the button is pressed too many times in a row.
- Avoid storing your FOB in a location where the green button can be accidentally be pressed. This can happen by accident if the token is stored next to other objects in a pocket, backpack, purse etc.
- Store your FOB is a safe location
DUO Mobile Device Users
- Before you choose one of the authentication methods options, check the Remember me for 12 hours box.
- Open your Mobile Device App before you begin the 2-Step Authentication login process
- If you are requesting a passcode on your mobile device, you will have 90 seconds after you open the DUO app to enter your 6 digit code passcode.
Here is a a link to Duo's documentation for troubleshooting common issues. https://guide.duo.com/common-issues