2-Step: New Phone Setup

This walks you through what to do when you receive a new phone.

If your phone has a different number, you will need to contact the Technology Help Desk for further assistance.

  1. Download the Duo App from the App Store.

  2. Open a Help Desk ticket. In the ticket, let us know that you have downloaded the App and have the same phone number.

  3. You will receive a text from Duo to re-link your account.



  4. Click the link in the text.

  5. If prompted, select Open in Duo.



  6. You should now see "UW-Stout" in your Duo App.



    Your Duo app is now reconnected!!



Keywords:new phone 2 step 2-step duo app 2fa   Doc ID:87874
Owner:Larissa H.Group:UW Stout
Created:2018-11-19 15:37 CSTUpdated:2018-11-29 15:39 CST
Sites:UW Stout
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