Outlook (Mac): Add a Shared Inbox

Once you are added to a shared inbox, you will need to open it. This article walks you through the steps using the Outlook desktop app for Mac.

After the user has been added to the appropriate shared mailbox members group they should do the following:

  1. Open Microsoft Outlook

  2. Click File > Open > Other User's Folder....
    (Some Outlook clients may show File > Open > Shared Mailbox...    )

    File > Open > Shared Mailbox

  3. Type the Shared E-Mail Address and click Open.
    *Note* Some groups may show up as username-members and that's OK.

    Email Address


  4. You will now see a Checking Permissions icon.

    Loading

Once checking permissions has completed, the shared mailbox should populate under your main mailbox (left panel).


Keywords:
shared mailbox departmental inbox add additional mail box outlook connect another box account folder mac apple 
Doc ID:
88373
Owned by:
David A. in UW Stout
KnowledgeBase
Created:
2018-12-11
Updated:
2025-06-26
Sites:
UW Stout