Perceptive Content (Desktop): "System Cannot Establish A Connection"

This covers the two most common errors when logging into the Perceptive Content Desktop App.

Duo App Timeout:

ImageNow Error

This error occurs when the prompt on your Duo app has timed out or if you have rejected the prompt.

Please click OK  and sign in again. Be mindful that the Duo push has to be approved quickly or else it will time out.


Append Mode Not Used/Wrong Password:

ImageNow Error
 
This error occurs when a user has entered an incorrect password or has not added their Duo FOB code.

The Duo FOB requires users to use the append mode. See [Link for document 86148 is unavailable at this time]  for more details.

Please click OK and sign in again.

If you cannot find a solution to your imagenow issue click here to create a ticket



Keywordsimagenow image now perceptive content experience error connection LDAP timeout duo fob app system cannot establish a connection error message can't log in   Doc ID90602
OwnerTenchi X.GroupUW Stout
KnowledgeBase
Created2019-03-25 08:42:51Updated2023-06-16 10:16:10
SitesUW Stout
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