VPN fails to connect from Windows 10 ver.1903

This document describes a problem connecting to VPN with a specific version of Windows 10 and explains how to solve the problem.

For details on normal operation, please review article VPN (Windows): Installation and Connection to install and use VPN. 

In Windows 10 version 1903, released on the 21st of May in 2019, the normal connection of VPN was modified and a set of additional steps may be required in order to connect the first time.
  1. If you click on the network connection from the system tray and select UW-Stout VPN from the menu that pops up, clicking the Connect button may show a spinning indicator but fail to connect.
  2. In this case, click the Network & Internet settings from lower in that window.
  3. This should open the Network & Internet section of Windows' Settings menus.
  4. About halfway down the menu on the left side, click on the VPN link.
  5. When you select the UW-Stout VPN link and click Connect, a Windows security window will open to collect your user name and password.
  6. After connecting this way one time, VPN should continue to connect in the shorter process from step 1 in future sessions.
  7. A password change or a Windows patch may force you to go through this process again.

See Also:

Keywords:VPN connect 1903   Doc ID:93831
Owner:Matt D.Group:UW Stout
Created:2019-08-13 14:50 CDTUpdated:2019-08-13 15:44 CDT
Sites:UW Stout
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