Cisco AnyConnect (error) - "Environment doesn't meet the criteria"

This is a short guide on how to correct the common "Environment doesn't meet the criteria" error from Cicso Anyconnect.


The Error:


Example of the error: "Login denied. Your environment doesn't meet the criteria to access the VPN service. Please contact the Technology Helpdesk if you feel this is incorrect."

This error is seen when the Windows Defender virus definitions are out of date. These definitions are typically updated automatically but sometimes they need to be updated manually.

  1. Go to Microsoft's Windows Defender update page here: https://www.microsoft.com/en-us/wdsi/defenderupdates.

  2. Scroll down to the table of available downloads.

  3. Click the 64-bit version of Windows Defender Antivirus for Windows 10 and Windows 8.1.

    Example of the table where the download is located. Download the 64-bit version.

  4. Go to your Downloads folder and double-click the file you just downloaded to run the update.

  5. You will not see anything on your screen while the update is installing.

  6. Wait a minute for the update to finish.

  7. Try connecting to AnyConnect again (don't forget Duo!).
If you continue to have issues, please contact the Technology Help Desk.




Keywords:cisco anyconnect any connect environment login log in criteria VPN service access error   Doc ID:97492
Owner:Larissa H.Group:UW Stout
Created:2020-01-30 09:48 CSTUpdated:2020-02-03 15:51 CST
Sites:UW Stout
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