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Perceptive Content: Reinstalling Capture Profiles
This article will show how to put the Perceptive Content printing options (capture profiles) in place after receiving a new computer or computer re-image.
Step-by-step Instructions:
If your inscan.xml file wasn't backed up, you can contact the Technology Help Desk to request a copy.
- Find the inscan.xml file that was backed up
- If you requested a copy, you will receive an email or Teams message with the inscan.xml file attached
- If you requested a copy, you will receive an email or Teams message with the inscan.xml file attached
- Right click the inscan.xml file
- On the drop down menu, Click Copy
- On the Task bar, Click File Explorer
- In File Explorer, Double-click: This PC
- Double-click: Windows C:
- Double-click: Users
- Double-click: your username
- Double-click: AppData
- AppData, may not be visible in the list because it is a hidden file.
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Left click: View
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Left click: Hidden Items (to apply a check mark in front of Hidden Items)
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AppData will appear in the list
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- AppData, may not be visible in the list because it is a hidden file.
- Double-click: Roaming
- Double-click: ImageNow
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Right Click: Click Paste or Copy
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Choose: Copy and Replace
- Close: File Explore
Step-by-step Instructions with screenshots:
Right click the inscan.xml file in your email, choose Copy.
Note: If you are using "new" Outlook, you may be required to click "Download" instead. In this case, the inscan.xml file will be located in your Downloads folder.
On the Task bar, Click File Explorer
In File Explorer, Double-click: This PC
Double-click: Windows C:
Double-click: Users
Double-click: your username
Double-click: AppData (AppData may not be visible in the list because it is a hidden file.)
Left click: View
Left click: Hidden Items (to apply a check mark in front of Hidden Items)
AppData will appear in the list
Double-click: AppData
Double-click: Roaming
Double-click: ImageNow
If replacing the file: Right click: paste
Choose: Copy and Replace
If backing up the file: Right click: copy the inscan file
If you cannot find a solution to your imagenow issue click here to create a ticket