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Microsoft Teams: Voicemail

General Voicemail settings in Microsoft Teams

The following Microsoft article has instructions on how to check your voicemail box.

You can also change some specific voicemail settings as noted below:

Adjust your voicemail settings

To change your voicemail settings, click your profile picture, then Manage Account > Calls
In the Voicemail section, click Configure voicemail. That's where you'll find all your voicemail settings. 


Record a Greeting

To record a new voicemail greeting, select Record a greeting and follow the instructions to record your message. 

Call answer rules

To change how calls are handled once they reach your voicemail, go to Call answering rules. By default, Teams will play your voicemail greeting and allow the caller to record a message. You have some other options:

  • Let the caller record a message.
  • Let the caller record a message or be transferred to someone else.
  • End the call without playing your greeting.
  • Play your greeting and end the call.
  • Transfer the call to someone else.
If you choose an option that includes transferring the call, set the name or number where you want your calls to go under Where should they be transferred?

Default greeting language

Change your default greeting language by selecting the language you want under Greeting language

To use a text-to-speech voicemail greeting, type your greeting in Your custom greeting under Text-to-speech customized greeting

Note: If you've recorded a greeting, it'll override the text-to-speech option

Keywordsvoice mail, voicemail, teams, phone, greeting   Doc ID107161
OwnerHeidi C.GroupUW Stout
Created2020-11-13 10:04:36Updated2023-10-02 08:51:17
SitesUW Stout
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