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Telephone/Voice Communications :: Telephone/voice communications - Service description

This service provides public switched telephone network(PSTN) conectivity to campus users.

Description:

This service provides voice communication for the campus.  This includes:

  • Traditional telephones provided through Skype for business
  • Fax lines
  • Emergency phones for elevators
  • Cellular phone services

Getting Help:

To request a phone line or for support for all services including cellular create a ticket with the technology helpdesk. 

To request new cellular service please complete the "Wireless Handheld Voice and Data Services and Equipment Authorization Form" when completed TN will reach out to complete the purchase of the phone service.

Cost:

Expenses related to the phone service will be charged back to the department.

Availability:

The telephone systems are available 24/7/365.

Policy:

State of Wisconsin cellular phone policy

Service Level Expectation:

The phone systems hosted by telecommunications and networking will strive for the highest uptime possible.


Topics Map > Service Catalog > Telecommunications services > Telephone/Voice Communications
Results: 1-20 of 42
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No.Document TitleIDUpdatedHits
1 Voicemail indicator light on phone not working
597842018-12-071221
2 VoIP - Invalid address, username or password on VoIP phone
617572018-12-072839
3 Request a New Phone Line Activation
492352018-11-191436
4 Request Additional Telephone System Features
492122018-11-191370
5 Skype for Business: Creating Groups
641712018-10-312011
6 Skype for Business: Hosting 3+ particpant calls
641732018-10-311614
7 Skype for Business: Introduction
634002018-10-311872
8 VoIP - Speed Dial
609762018-10-191122
9 Accessing Voicemail
484292018-06-131663
10 Requesting New Data Connection
492302018-06-131472
11 Types of Phone Lines Available
492642018-06-131657
12 Telecom Services and Pricing
487652018-06-131600
13 VoIP - Transferring Calls
609572018-04-162668
14 VoIP - Table of Contents
605582018-03-0517193
15 VoIP - Call Forwarding
611462018-02-021656
16 VoIP - Place a Call on Hold
609752017-09-011334
17 VoIP - Access Call Directory
615772017-06-081893
18 VoIP - Polycom Conference Phones
630902017-06-061512
19 VoIP - Hosting 3-Way Conference Calls
609592017-06-061430
20 VoIP - Muting Calls
609722017-06-061587
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