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Telephone/Voice Communications :: Telephone/voice communications - Service description

This service provides public switched telephone network(PSTN) conectivity to campus users.

Description:

This service provides voice communication for the campus.  This includes:

  • Traditional telephones provided through Skype for business
  • Fax lines
  • Emergency phones for elevators
  • Cellular phone services

Getting Help:

To request a phone line or for support for all services including cellular create a ticket with the technology helpdesk. 

To request new cellular service please complete the "Wireless Handheld Voice and Data Services and Equipment Authorization Form" when completed TN will reach out to complete the purchase of the phone service.

Cost:

Expenses related to the phone service will be charged back to the department.

Availability:

The telephone systems are available 24/7/365.

Policy:

State of Wisconsin cellular phone policy

Service Level Expectation:

The phone systems hosted by telecommunications and networking will strive for the highest uptime possible.


Topics Map > Service Catalog > Telecommunications services > Telephone/Voice Communications
Results: 1-20 of 31
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No.Document TitleIDUpdatedHits
1 Voicemail indicator light on phone not working
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2 VoIP(420HD Phones): Transferring Calls
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3 Microsoft Teams (Calling): Change or Setup Voicemail Settings
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6 VoIP: Silence or Send Incoming Calls to Voicemail
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7 VoIP(420HD Phone): Place a Call on Hold
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8 VoIP - Changing Presence Status at Phone
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9 Desk Phone (C448HD): Transferring a Call
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10 Microsoft Teams: Signing Into Desk Phone (C448HD)
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11 Plantronics Savi 440-m: Setup and Troubleshooting
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12 VoIP: Recommended Headsets
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13 VoIP- Emergency 911 Service
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14 Telecom Services and Pricing
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15 Types of Phone Lines Available
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16 Request a New Phone Line Activation
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17 VoIP: Quick Button Reference for AudioCodes 420HD
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18 Password Change: VoIP phone, Outlook, OneDrive, wireless are not working after a Password Change
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19 VoIP: Speed Dial
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20 Requesting New Data Connection
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