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Telephone/Voice Communications :: Telephone/voice communications - Service description

This service provides public switched telephone network(PSTN) conectivity to campus users.

Description:

This service provides voice communication for the campus.  This includes:

  • Traditional telephones provided through Skype for business
  • Fax lines
  • Emergency phones for elevators
  • Cellular phone services

Getting Help:

To request a phone line or for support for all services including cellular create a ticket with the technology helpdesk. 

To request new cellular service please complete the "Wireless Handheld Voice and Data Services and Equipment Authorization Form" when completed TN will reach out to complete the purchase of the phone service.

Cost:

Expenses related to the phone service will be charged back to the department.

Availability:

The telephone systems are available 24/7/365.

Policy:

State of Wisconsin cellular phone policy

Service Level Expectation:

The phone systems hosted by telecommunications and networking will strive for the highest uptime possible.


Topics Map > Service Catalog > Telecommunications services > Telephone/Voice Communications
Results: 1-20 of 45
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No.Document TitleIDUpdatedHits
1 Microsoft Teams: Signing Into Desk Phone (C448HD)
1067832020-10-2223
2 Plantronics Savi 440-m: Setup and Troubleshooting
627562020-10-1512939
3 Skype for Business: Introduction
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4 VoIP: Silence or Send Incoming Calls to Voicemail
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5 VoIP: Transferring Calls
609572020-09-084265
6 Skype for Business: Creating Groups
641712020-08-133536
7 Skype for Business: Make a call on behalf of someone else as a Delegate
797642020-05-05820
8 VoIP (Skype for Business): Blind Transfer on Desktop Client
797292020-05-05836
9 VoIP (Skype for Business): Making a call using the Desktop Client
797242020-05-05860
10 VoIP (Skype for Business): Managing a web conference
798462020-05-05955
11 VoIP (Skype for Business): Consultative Transfer on Desktop Client
797302020-05-05808
12 Web Conferencing: Outlook and OWA
797602020-05-05913
13 VoIP: Recommended Headsets
678452020-04-172757
14 VoIP: Call Forwarding
611462020-03-172597
15 VoIP- Emergency 911 Service
607222020-02-122305
16 Telecom Services and Pricing
487652019-09-162681
17 Types of Phone Lines Available
492642019-09-162794
18 Request a New Phone Line Activation
492352019-09-162414
19 VoIP: Quick Button Reference for AudioCodes 420HD
609472019-08-234362
20 VoIP (Skype for Business): Making a Conference Call
636442019-04-193597

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