Telephone/Voice Communications :: Telephone/voice communications - Service description
This service provides public switched telephone network(PSTN) connectivity to campus users.


This service provides voice communication for the campus.  This includes:

  • Traditional telephones provided through Microsoft Teams
  • Fax lines
  • Emergency phones for elevators
  • Cellular phone services

Getting Help:

To request a phone line or for support for all services including cellular create a ticket with the technology helpdesk. 

To request new cellular service please complete the "Wireless Handheld Voice and Data Services and Equipment Authorization Form" when completed Infrastructure Services will reach out to complete the purchase of the phone service.


Expenses related to the phone service will be charged back to the department.


The telephone systems are available 24/7/365.


State of Wisconsin cellular phone policy

Service Level Expectation:

The phone systems hosted by telecommunications and networking will strive for the highest uptime possible.

Results: 1-14 of 14

No.Document TitleIDUpdatedViews
1Password Change: Outlook, OneDrive, wireless are not working after a Password Change708472024-04-233408
2Microsoft Teams: Signing Into Desk Phone (C448HD)1067832024-01-104626
3Microsoft Teams: Voicemail1071612023-10-021950
4VoIP - Changing Presence Status at Phone610092023-07-124524
5VoIP- Emergency 911 Service607222023-05-024124
6Desk Phone (C448HD): Transferring a Call1068352023-03-222022
7Request a New Phone Line Activation492352022-10-074356
8Telecom Services and Pricing487652022-10-044683
9Microsoft Teams (Calling): Change or Setup Voicemail Settings610212021-05-175201
10Types of Phone Lines Available492642019-09-164780
11Requesting New Data Connection492302019-03-214375
12Requesting a Cell Phone and Renewing Cell Annual Approval638222016-12-124166
13POTS [Glossary]607092020-02-123909
14Softphone [Glossary]607052020-02-123917

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