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Telephone/Voice Communications :: Telephone/voice communications - Service description

This service provides public switched telephone network(PSTN) conectivity to campus users.

Description:

This service provides voice communication for the campus.  This includes:

  • Traditional telephones provided through Microsoft Teams
  • Fax lines
  • Emergency phones for elevators
  • Cellular phone services

Getting Help:

To request a phone line or for support for all services including cellular create a ticket with the technology helpdesk. 

To request new cellular service please complete the "Wireless Handheld Voice and Data Services and Equipment Authorization Form" when completed Infrastructure Services will reach out to complete the purchase of the phone service.

Cost:

Expenses related to the phone service will be charged back to the department.

Availability:

The telephone systems are available 24/7/365.

Policy:

State of Wisconsin cellular phone policy

Service Level Expectation:

The phone systems hosted by telecommunications and networking will strive for the highest uptime possible.


Topics Map > Service Catalog > Telecommunications services > Telephone/Voice Communications
Results : 1-15 of 15
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Search result for "": 1-15
No.Document TitleIDUpdatedHits
1 VoIP- Emergency 911 Service
607222023-05-023741
2 Password Change: Outlook, OneDrive, wireless are not working after a Password Change
708472023-03-232761
3 Desk Phone (C448HD): Transferring a Call
1068352023-03-221534
4 Request a New Phone Line Activation
492352022-10-073820
5 Microsoft Teams: Voicemail
1071612022-10-051460
6 Telecom Services and Pricing
487652022-10-044196
7 VoIP - Changing Presence Status at Phone
610092022-09-074095
8 Microsoft Teams: Signing Into Desk Phone (C448HD)
1067832022-09-073547
9 Microsoft Teams (Calling): Change or Setup Voicemail Settings
610212021-05-174613
10 Plantronics Savi 440-m: Setup and Troubleshooting
627562020-10-1518475
11 Types of Phone Lines Available
492642019-09-164417
12 Requesting New Data Connection
492302019-03-213952
13 Requesting a Cell Phone and Renewing Cell Annual Approval
638222016-12-123713
14 POTS [Glossary item]
607092020-02-123464
15 Softphone [Glossary item]
607052020-02-123468


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