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Telephone/Voice Communications :: Telephone/voice communications - Service description

This service provides public switched telephone network(PSTN) conectivity to campus users.

Description:

This service provides voice communication for the campus.  This includes:

  • Traditional telephones provided through Skype for business
  • Fax lines
  • Emergency phones for elevators
  • Cellular phone services

Getting Help:

To request a phone line or for support for all services including cellular create a ticket with the technology helpdesk. 

To request new cellular service please complete the "Wireless Handheld Voice and Data Services and Equipment Authorization Form" when completed TN will reach out to complete the purchase of the phone service.

Cost:

Expenses related to the phone service will be charged back to the department.

Availability:

The telephone systems are available 24/7/365.

Policy:

State of Wisconsin cellular phone policy

Service Level Expectation:

The phone systems hosted by telecommunications and networking will strive for the highest uptime possible.


Topics Map > Service Catalog > Telecommunications services > Telephone/Voice Communications
Results: 1-20 of 45
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No.Document TitleIDUpdatedHits
1 Skype for Business: Introduction
634002020-05-113316
2 VoIP (Skype for Business): Managing a web conference
798462020-05-05825
3 VoIP (Skype for Business): Consultative Transfer on Desktop Client
797302020-05-05685
4 Web Conferencing: Outlook and OWA
797602020-05-05790
5 Skype for Business: Make a call on behalf of someone else as a Delegate
797642020-05-05695
6 VoIP (Skype for Business): Blind Transfer on Desktop Client
797292020-05-05706
7 VoIP (Skype for Business): Making a call using the Desktop Client
797242020-05-05749
8 VoIP: Recommended Headsets
678452020-04-172621
9 Plantronics Savi 440-m: Setup and Troubleshooting
627562020-04-1312022
10 VoIP - Table of Contents
605582020-03-1725420
11 VoIP: Call Forwarding
611462020-03-172481
12 VoIP- Emergency 911 Service
607222020-02-122188
13 Telecom Services and Pricing
487652019-09-162549
14 Types of Phone Lines Available
492642019-09-162677
15 Request a New Phone Line Activation
492352019-09-162288
16 Request Additional Telephone System Features
492122019-09-162271
17 VoIP: Quick Button Reference for AudioCodes 420HD
609472019-08-234185
18 VoIP (Skype for Business): Making a Conference Call
636442019-04-193463
19 Password Change: VoIP phone, Outlook, OneDrive, wireless are not working after a Password Change
708472019-04-19785
20 VoIP: Transferring Calls
609572019-04-194069
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