Telephone/Voice Communications :: Telephone/voice communications - Service description
This service provides public switched telephone network(PSTN) connectivity to campus users.


This service provides voice communication for the campus.  This includes:

  • Traditional telephones provided through Microsoft Teams
  • Fax lines
  • Emergency phones for elevators
  • Cellular phone services

Getting Help:

To request a phone line or for support for all services including cellular create a ticket with the technology helpdesk. 

To request new cellular service please complete the "Wireless Handheld Voice and Data Services and Equipment Authorization Form" when completed Infrastructure Services will reach out to complete the purchase of the phone service.


Expenses related to the phone service will be charged back to the department.


The telephone systems are available 24/7/365.


State of Wisconsin cellular phone policy

Service Level Expectation:

The phone systems hosted by telecommunications and networking will strive for the highest uptime possible.

Results: 1-15 of 15

No.Document TitleIDUpdatedViews
1Microsoft Teams: Signing Into Desk Phone (C448HD)1067832024-01-104347
2Microsoft Teams: Voicemail1071612023-10-021821
3Password Change: Outlook, OneDrive, wireless are not working after a Password Change708472023-09-273184
4VoIP - Changing Presence Status at Phone610092023-07-124414
5VoIP- Emergency 911 Service607222023-05-024027
6Desk Phone (C448HD): Transferring a Call1068352023-03-221911
7Request a New Phone Line Activation492352022-10-074249
8Telecom Services and Pricing487652022-10-044533
9Microsoft Teams (Calling): Change or Setup Voicemail Settings610212021-05-175016
10Plantronics Savi 440-m: Setup and Troubleshooting627562020-10-1519257
11Types of Phone Lines Available492642019-09-164704
12Requesting New Data Connection492302019-03-214277
13Requesting a Cell Phone and Renewing Cell Annual Approval638222016-12-124048
14POTS [Glossary]607092020-02-123780
15Softphone [Glossary]607052020-02-123800

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