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Telephone/Voice Communications :: Telephone/voice communications - Service description

This service provides public switched telephone network(PSTN) conectivity to campus users.

Description:

This service provides voice communication for the campus.  This includes:

  • Traditional telephones provided through Skype for business
  • Fax lines
  • Emergency phones for elevators
  • Cellular phone services

Getting Help:

To request a phone line or for support for all services including cellular create a ticket with the technology helpdesk. 

To request new cellular service please complete the "Wireless Handheld Voice and Data Services and Equipment Authorization Form" when completed TN will reach out to complete the purchase of the phone service.

Cost:

Expenses related to the phone service will be charged back to the department.

Availability:

The telephone systems are available 24/7/365.

Policy:

State of Wisconsin cellular phone policy

Service Level Expectation:

The phone systems hosted by telecommunications and networking will strive for the highest uptime possible.


Topics Map > Service Catalog > Telecommunications services > Telephone/Voice Communications
Results: 1-20 of 28
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No.Document TitleIDUpdatedHits
1 Microsoft Teams: Voicemail
1071612021-11-08525
2 Microsoft Teams: Signing Into Desk Phone (C448HD)
1067832021-08-161473
3 Desk Phone (C448HD): Transferring a Call
1068352021-06-14542
4 Microsoft Teams (Calling): Change or Setup Voicemail Settings
610212021-05-173549
5 VoIP(420HD Phones): Transferring Calls
609572020-11-205015
6 Teams Calling (420HD or 440HD Phone): Connect network cables
689252020-11-123577
7 VoIP: Silence or Send Incoming Calls to Voicemail
609702020-11-123026
8 VoIP(420HD Phone): Place a Call on Hold
609752020-11-122720
9 VoIP - Changing Presence Status at Phone
610092020-11-093295
10 Plantronics Savi 440-m: Setup and Troubleshooting
627562020-10-1515650
11 VoIP- Emergency 911 Service
607222020-02-122890
12 Telecom Services and Pricing
487652019-09-163175
13 Types of Phone Lines Available
492642019-09-163292
14 Request a New Phone Line Activation
492352019-09-162957
15 VoIP: Quick Button Reference for AudioCodes 420HD
609472019-08-235211
16 Password Change: VoIP phone, Outlook, OneDrive, wireless are not working after a Password Change
708472019-04-191653
17 VoIP: Speed Dial
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18 Requesting New Data Connection
492302019-03-213001
19 VoIP - Hosting 3-Way Conference Calls
609592017-06-062985
20 VoIP - Muting Calls
609722017-06-063080

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