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Telephone/Voice Communications :: Telephone/voice communications - Service description

This service provides public switched telephone network(PSTN) conectivity to campus users.

Description:

This service provides voice communication for the campus.  This includes:

  • Traditional telephones provided through Microsoft Teams
  • Fax lines
  • Emergency phones for elevators
  • Cellular phone services

Getting Help:

To request a phone line or for support for all services including cellular create a ticket with the technology helpdesk. 

To request new cellular service please complete the "Wireless Handheld Voice and Data Services and Equipment Authorization Form" when completed Infrastructure Services will reach out to complete the purchase of the phone service.

Cost:

Expenses related to the phone service will be charged back to the department.

Availability:

The telephone systems are available 24/7/365.

Policy:

State of Wisconsin cellular phone policy

Service Level Expectation:

The phone systems hosted by telecommunications and networking will strive for the highest uptime possible.


Topics Map > Service Catalog > Telecommunications services > Telephone/Voice Communications
Results : 1-17 of 17
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Search result for "": 1-17
No.Document TitleIDUpdatedHits
1 VoIP - Changing Presence Status at Phone
610092022-09-073741
2 Microsoft Teams: Signing Into Desk Phone (C448HD)
1067832022-09-072752
3 Password Change: Outlook, OneDrive, wireless are not working after a Password Change
708472022-09-072282
4 VoIP - Muting Calls
609722022-05-233564
5 VoIP- Emergency 911 Service
607222022-05-233387
6 VoIP - Hosting 3-Way Conference Calls
609592022-05-233555
7 Microsoft Teams: Voicemail
1071612021-11-081034
8 Desk Phone (C448HD): Transferring a Call
1068352021-06-141136
9 Microsoft Teams (Calling): Change or Setup Voicemail Settings
610212021-05-174130
10 Plantronics Savi 440-m: Setup and Troubleshooting
627562020-10-1517366
11 Telecom Services and Pricing
487652019-09-163812
12 Types of Phone Lines Available
492642019-09-164031
13 Request a New Phone Line Activation
492352019-09-163394
14 Requesting New Data Connection
492302019-03-213506
15 Requesting a Cell Phone and Renewing Cell Annual Approval
638222016-12-123328
16 POTS [Glossary item]
607092020-02-123037
17 Softphone [Glossary item]
607052020-02-123023


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