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Telephone/Voice Communications :: Telephone/voice communications - Service description

This service provides public switched telephone network(PSTN) conectivity to campus users.

Description:

This service provides voice communication for the campus.  This includes:

  • Traditional telephones provided through Skype for business
  • Fax lines
  • Emergency phones for elevators
  • Cellular phone services

Getting Help:

To request a phone line or for support for all services including cellular create a ticket with the technology helpdesk. 

To request new cellular service please complete the "Wireless Handheld Voice and Data Services and Equipment Authorization Form" when completed TN will reach out to complete the purchase of the phone service.

Cost:

Expenses related to the phone service will be charged back to the department.

Availability:

The telephone systems are available 24/7/365.

Policy:

State of Wisconsin cellular phone policy

Service Level Expectation:

The phone systems hosted by telecommunications and networking will strive for the highest uptime possible.


Topics Map > Service Catalog > Telecommunications services > Telephone/Voice Communications
Results: 1-20 of 47
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No.Document TitleIDUpdatedHits
1 Telecom Services and Pricing
487652019-09-162107
2 Types of Phone Lines Available
492642019-09-162260
3 Request a New Phone Line Activation
492352019-09-161878
4 Request Additional Telephone System Features
492122019-09-161805
5 VoIP: Quick Button Reference for AudioCodes 420HD
609472019-08-233490
6 VoIP (Skype for Business): Making a call using the Desktop Client
797242019-04-19349
7 VoIP (Skype for Business): Making a Conference Call
636442019-04-192888
8 Password Change: VoIP phone, Outlook, OneDrive, wireless are not working after a Password Change
708472019-04-19376
9 Skype for Business: Make a call on behalf of someone else as a Delegate
797642019-04-19322
10 VoIP (Skype for Business): Blind Transfer on Desktop Client
797292019-04-19334
11 VoIP (Skype for Business): Managing a web conference
798462019-04-19381
12 Web Conferencing: Outlook and OWA
797602019-04-19372
13 VoIP: Transferring Calls
609572019-04-193503
14 VoIP: Speed Dial
609762019-04-191558
15 VoIP: Invalid address, username or password on VoIP phone
617572019-04-193458
16 VoIP (Skype for Business): Consultative Transfer on Desktop Client
797302019-04-19302
17 Requesting New Data Connection
492302019-03-211912
18 Voicemail indicator light on phone not working
597842018-12-071576
19 Skype for Business: Creating Groups
641712018-10-312767
20 Skype for Business: Hosting 3+ particpant calls
641732018-10-312199
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