Telephone/Voice Communications :: Telephone/voice communications - Service description
This service provides public switched telephone network(PSTN) connectivity to campus users.

Description:

This service provides voice communication for the campus.  This includes:

  • Traditional telephones provided through Microsoft Teams
  • Fax lines
  • Emergency phones for elevators
  • Cellular phone services

Getting Help:

To request a phone line or for support for all services including cellular create a ticket with the technology helpdesk. 

To request new cellular service please complete the "Wireless Handheld Voice and Data Services and Equipment Authorization Form" when completed. Infrastructure Services will reach out to complete the purchase of the phone service.

Cost:

Expenses related to the phone service will be charged back to the department.

Availability:

The telephone systems are available 24/7/365.

Policy:

State of Wisconsin cellular phone policy

Service Level Expectation:

The phone systems hosted by Infrastructure Services will strive for the highest uptime possible.

Results: 1-14 of 14

No.Document TitleIDUpdatedViews
1Microsoft Teams: Voicemail1071612024-09-232525
2Password Change: Outlook, OneDrive, wireless are not working after a Password Change708472024-04-233902
3Microsoft Teams: Signing Into Desk Phone (C448HD)1067832024-01-105596
4VoIP - Changing Presence Status at Phone610092023-07-124892
5VoIP- Emergency 911 Service607222023-05-024439
6Desk Phone (C448HD): Transferring a Call1068352023-03-222441
7Request a New Phone Line Activation492352022-10-074763
8Telecom Services and Pricing487652022-10-045070
9Microsoft Teams (Calling): Change or Setup Voicemail Settings610212021-05-175915
10Types of Phone Lines Available492642019-09-165080
11Requesting New Data Connection492302019-03-214702
12Requesting a Cell Phone and Renewing Cell Annual Approval638222016-12-124496
13POTS [Glossary]607092020-02-124252
14Softphone [Glossary]607052020-02-124268

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