Topics Map > Service Catalog > Device support > eStout

eStout Student Laptop Program: Support Summary

The Technology Help Desk fully supports our eStout laptops and software. Support is available via walk-up (109 Sorensen Hall), telephone (715-232-5000), email (, and the Technology Help Desk portal (

Data Backup

Users are responsible for data backup. Ensure you regularly create data backups and do so before requesting laptop service. We highly recommend utilizing Microsoft's OneDrive, available free to students with Office 365. While there's no one-size-fits-all backup solution, it's essential for each user to select the backup method that aligns with their needs and usage. Other viable options include external hard drives, Google Drive, or Dropbox.

Technical Diagnostics

To have your laptop evaluated or repaired, kindly bring it to the Technology Help Desk located at 109 Sorensen Hall. Warranty-related repairs incur no charges. Please refer to the "Damage Charges" section below for information on fees associated with accidental damage.

Loaner Laptops

During the repair of your assigned laptop, you may be provided with a temporary replacement laptop for use. Please note that these loaner laptops are subject to inspection, and any damage occurring during the loan period may be the responsibility of the student. Regrettably, loaner power supplies are not offered by the Technology Help Desk. In case you misplace your power cord, follow these instructions.

Damage Charges

Students are accountable for a fee of $50.00 per incident for any accidental damage repairs. In cases of extensive damage necessitating laptop replacement, associated costs will apply. These charges will be billed to your University account, and payment will NOT be required at the time of the repairs.

Keywordsestout support laptop loaner damaged fee fine service e-Stout broken cost costs warranty student program help power cord screen charges data backup diagnostics   Doc ID52634
OwnerDenise R.GroupUW Stout
Created2015-06-16 07:40 CSTUpdated2023-09-26 15:53 CST
SitesUW Stout
Feedback  0   0