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eStout Student Laptop Program: Support Summary
The Technology Help Desk fully supports our eStout laptops and software. Support is available via walk-up (109 Sorensen Hall), telephone (715-232-5000), email (firstname.lastname@example.org), and the Technology Help Desk portal (helpdesk.uwstout.edu).
Users are responsible for data backup. Ensure you regularly create data backups and do so before requesting laptop service. We highly recommend utilizing Microsoft's OneDrive, available free to students with Office 365. While there's no one-size-fits-all backup solution, it's essential for each user to select the backup method that aligns with their needs and usage. Other viable options include external hard drives, Google Drive, or Dropbox.
To have your laptop evaluated or repaired, kindly bring it to the Technology Help Desk located at 109 Sorensen Hall. Warranty-related repairs incur no charges. Please refer to the "Damage Charges" section below for information on fees associated with accidental damage.
During the repair of your assigned laptop, you may be provided with a temporary replacement laptop for use. Please note that these loaner laptops are subject to inspection, and any damage occurring during the loan period may be the responsibility of the student. Regrettably, loaner power supplies are not offered by the Technology Help Desk. In case you misplace your power cord, follow these instructions.
Students are accountable for a fee of $50.00 per incident for any accidental damage repairs. In cases of extensive damage necessitating laptop replacement, associated costs will apply. These charges will be billed to your University account, and payment will NOT be required at the time of the repairs.