Repeated lockouts of UW-Stout account (faculty and staff)

Faculty and staff who are repeatedly getting locked out of their account due to seven failed attempts, may have a mobile device connected to eduroam with an old password.

The most common cause of repeated lockouts is a saved, old password on a mobile device connecting to the eduroam wireless network.

Users who are experiencing repeated lockouts are encouraged to "forget," or disconnect from, eduroam on all mobile devices (phones, iPads, etc.) and reconnect using their current password.

Forget eduroam
 To forget eduroam on an iOS device  To forget eduroam on an Android device
  1.  Settings (Gear)
  2. Wi-Fi
  3. Tap eduroam
  4. Tap Forget This Network
  5. Click Forget when prompted to forget eduroam
  6. Reconnect if desired
  1.  Open Android Settings app
  2. Tap Wi-Fi
  3. Tap eduroam
  4. Tap Forget
  5. Reconnect if desired

If lockouts continue, please contact the Technology Helpdesk for further investigation.

Locked accounts can be unlocked at

The lockout policy applies an automatic screen saver lock on all computers that remain idle for longer than 30 minutes. Utilizing presentation settings can prevent the screen saver lock while presenting. Presentation Settings in Windows . Apple computers automatically recognize many software applications in presentation mode and in most cases respond without user intervention. Please contact the Technology Helpdesk with questions.

Lockout policies are as a result of UW System Administrative Procedure 1030.A, Information Security.

Keywordslock block unlock security locks repeated keeps locking account android iPhone ios iphone   Doc ID79781
OwnerSeth C.GroupUW Stout
Created2018-01-31 11:59:06Updated2023-09-12 08:18:45
SitesUW Stout
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