Network Printing w/ PaperCut (Faculty/Staff): Macs
Removing a Printer
- Enable Admin By Request
- Apple Icon > System Settings
- In System Settings, scroll down to Printers & Scanners
- Select the printer you would like removed
- Click Remove Printer...
- On the confirmation dialog, select Remove Printer
Installing from Self-Service
Adding Printer
- Open Self-Service
- When prompted, sign-in with your UW-Stout email and password
- On the home page, select Browse on the left-hand side.
- Select Install on any printer you'd like to add to the list
- If you have multiple funding strings, you may need to also click Install on the PaperCut Client app in the top-left corner
If your printer is not listed, you may need to Install Manually
Installing Manually
Installing Drivers
Skip to Adding Printer if drivers are already installed or if you'd like to use generic drivers
- Go to Ricoh's driver downloads: https://www.ricoh-usa.com/en/support-and-download
- Don't click "Find Mac Downloads"
- Search for the printer that matches your printer model # and download its driver
- Open and install the DMG file that downloads
Adding Printer
- Enable Admin By Request
- Apple Icon > System Settings
- In System Settings, scroll down to Printers & Scanners
- Hit Add Printer, Scanner, or Fax...
- Right-click the toolbar and hit Customize Toolbar...
- From the list of icons, drag the Advanced gears up to the toolbar and hit Done
- Click the new Advanced tab w/ gears
- Enter the following information:
Type: Windows printer via spoolss
Device: Another Device
URL: smb://pcweb.uwstout.edu/name (Ex: smb://pcweb.uwstout.edu/SORH_105_MFD_1)
Name: Name of the printer (Ex: SORH_105_MFD_1)
Location: Leave blank
Use: Generic PCL Printer OR Select Software... > Search for the printer model #
Note: "Generic PCL Printer" may only print in B&W. It is recommended to download the Ricoh printer drivers and then use "Select Software..."
- Hit Add
- When prompted, select the features your printer includes:
- If needed, make sure to install the PaperCut Client from Self-Service.
Troubleshooting:
"Enter the name and password of a user in the 'Printer Operator' group..."
Enable Admin By Request then try printing again
Only Prints in Grayscale
Try re-installing the printer manually using Ricoh/Lanier's official printer drivers. Make sure to use Select Software... and search for the printer's model #.
Printer spins up but nothing prints out
This is a known issue with a select few printers on campus. Try re-installing the printer manually using the "Generic PostScript Printer" instead of the official drivers.
Printing Paused
Try reinstalling the printer. If the issue persists, you may not have access to the printer. You can submit a ticket w/ the printer name (Ex: SORH_105_MFD_1) and your funding string (Ex: 123-1-123456) and we'll get back to you up and running as soon as we can.
The "Add Printer" dialog does not open
- Try rebooting the device
- Try forcing all the windows back on the screen
Apple Icon > System Settings > Displays > Change the display resolution - Try resetting the printing system
Note: This will remove all printers, pending print jobs, and printer presets
Apple Icon > System Settings > Printers & Scanners > Ctrl-Click the printer list > Reset Printing System