Topics Map > Service Catalog > Communications and collaboration services > Instant messaging, presence, voice and video chat
Instant messaging, presence, voice and video chat - Service description
Description:
Connect, communicate and collaborate with the click of a button. With Microsoft Teams, it’s easy to stay connected at work and on the go. This university-wide communications platform allows current faculty, staff and students to communicate and collaborate in real-time with any UW-Stout employee via:
- Presence - Real-time presence information show who is online and if they are available
- Instant Messaging - Send quick messages to an individual or a group
- Audio and Video calls - Share audio and/or video with two or more participants
- Desktop Sharing - Share your screen and files with colleagues to collaborate and edit documents in real time
- Web Conferencing - Schedule online meetings, with screen sharing and whiteboards
Getting Help:
Microsoft has created online training for Microsoft Teams. If you are seeking more assistance please call the help desk (715-232-5000), create a self-service help desk ticket or come to Sorensen Hall for in-person assistance during business hours.
Cost:
There is no cost directly associated with this for college, department and end users.
Availability:
This service is available to current faculty, staff, and students.
Policy:
Microsoft Teams is the only supported instant message, voice or video chat system supported at UW-Stout.
Service Level Expectation:
Service tickets submitted to UW-Stout Help Desk for setup, login, and assistance with using Microsoft Teams will be responded to within 48 hours.