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eStout Student Laptop Program: Support Summary
The Technology Help Desk provides support for eStout laptops and software. Help is available via email (firstname.lastname@example.org), telephone (715-232-5000), walk-up (109 Sorensen Hall), ticket portal, and the Technology Help Desk website. This service is only available to UW-Stout faculty, staff, and students.
Assessment / Repair
For assessment and/or repair of a laptop, please take it to the Technology Help Desk, 109 Sorensen Hall. Warranty repairs are performed at no cost. See "Damage Costs" below for deterrent fees relating to accidental damage.
Data backup is the responsibility of the user. Back up your data regularly and be sure to back-up files before seeking service for the laptop. Use of Microsoft's OneDrive (included in Office 365) is recommended. There is no single backup option that is best for every user, but it is imperative that every user back up using the resource that best suits their needs and usage. Other options include USB drives, external hard drives, Google Drive, or Dropbox.
While your assigned laptop is being repaired, you may receive a loaner laptop to use. Loaners are subject to inspection and any damage incurred to the laptop during the period of the loan may be the responsibility of the student. Loaner power supplies are not available through the Technology Help Desk. If you lose your power cord, follow these instructions.
I am responsible for a $50.00 fee, per occurrence, of any needed repair, of the computer system not covered by manufacturer’s standard warranty. Charges will be added to my University account.