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eStout Student Laptop Program -- Program Support Summary
Summary of support for eStout Laptops
The Technology Help Desk provides support for eStout laptops and software. Help is available via email (email@example.com), telephone (715-232-5000), walk-up service desk (109 Millennium), self-service ticket and the Technology Help Desk website. This service is only available to UW-Stout faculty, staff and students.
Assessment / Repair
For assessment and/or repair of a laptop, please take it to the Technology Help Desk, 109 Millennium Hall. Warranty repairs are performed at no cost. See "Damage Costs" below for deterrent fees relating to accidental damage.
Data backup is the responsibility of the user. Back up your data regularly and be sure to back-up files up before seeking service for the laptop. Use of Microsoft's OneDrive (included in Office 365) is recommended. There is no single backup option that is best for every user, but it is imperative that every user back up using the resource that best suits their needs and usage. Other options include USB drives, external hard drives, Google Drive, or Dropbox.
While your assigned laptop is being repaired, you may receive a loaner laptop to use. Loaners are subject to inspection and any damage incurred to the laptop during the period of the loan may be the responsibility of the student. Loaner power supplies are not available through the Technology Help Desk. If you lose your power cord, follow these instructions.
If the computer is found to be damaged during inspection and repair by a University-authorized repair technician, the University may charge the student a $50 fee for the first incident of damage and an incrementally escalating $50 fee for each subsequent incident of damage. ($50 for the first incident, $100 for second incident, $150 for third incident etc.) These amounts will be added to the student's University account.