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OneDrive for Business: Troubleshooting Sync Errors

Troubleshooting and fixing sync errors in OneDrive to prevent loss of files that are assumed to be backed up

Common errors that occur with OneDrive sync

  • Computer is out-of-date (Run windows updates)
  • One drive sync failure due to exceeding maximum path/file length character limit which is 250/255 (Remove folders and shorten folder and file names)
  • Invalid Characters used in folder or file name (Rename file without the following: " # % * : < > ? / \ |)

Most of these issues can be viewed in the "view sync problems" menu

  1. Go the taskbar in the bottom right of window and find the OneDrive icon (blue cloud)

          OneDrive sync error

    2.  Click on icon and click on the view sync problems, follow directions to fix sync error

Microsoft troubleshooting guides

See Also:

Keywords:OneDrive, sync, sync errors   Doc ID:64047
Owner:Don L.Group:UW Stout
Created:2016-06-13 13:58 CSTUpdated:2019-07-08 06:56 CST
Sites:UW Stout
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