Repeated lockouts of UW-Stout account (faculty and staff)
Faculty and staff who are repeatedly getting locked out of their account due to seven failed attempts, may have a mobile device connected to StoutSecure with an old password.
The most common cause of repeated lockouts is a saved, old password on a mobile device connecting to the StoutSecure wireless network.
Users who are experiencing repeated lockouts are encouraged to "forget," or disconnect from, StoutSecure on all mobile devices (phones, iPads, etc.) and reconnect using their current password.
To forget StoutSecure on an iOS device To forget StoutSecure on an Android device
If lockouts continue, please contact the Technology Helpdesk for further investigation.
Locked accounts can be unlocked at password.uwstout.edu.
The lockout policy applies an automatic screen saver lock on all computers that remain idle for longer than 30 minutes. Utilizing presentation settings can prevent the screen saver lock while presenting. Presentation Settings in Windows . Apple computers automatically recognize many software applications in presentation mode and in most cases respond without user intervention. Please contact the Technology Helpdesk with questions.
Lockout policies are as a result of UW System Administrative Procedure 1030.A, Information Security.